Catalog Description: An overview of the behavior and motivation of individuals within an organizational framework; interactions among organizational design, culture, and processes with special emphasis on information technology; process mana gement and improvement.

Prerequisites: BA 650, BA 651 or concurrent registration in BA 651.

Expected Course Outcomes: The future is predicted to provide unprecedented challenges to organizations and managers. Environmental and competitive conditions are changing rapidly, forcing business and other organizations to respond to new and unexpected issues which affect their performance and even their survival. To prepare for the challenges in your future as a manager, this course is intended to provide you these learning outcomes.

1. To develop your ability to use concepts of organizations and behavior and convince others you can contribute to organizational effectiveness.
1. To have you engage in self-evaluation and introspection to gain insight into personal effectiveness within organizations and develop a personal perspective for managerial excellence
1. To have you acquainted with global and multi-cultural perspectives on organizations and people's behavior.
1. To have you appreciate the role of processes in the functioning and effectiveness of organizations.
1. To have you appreciate the importance of information technology (IT) to organizational success and understand major issues facing users, management, and information system specialists regarding the development, use, and management of informati on technology.
1. To help you recognize the forces creating issues facing managers, appreciate their significance and complexity, and grapple with how to deal with such issues effectively.

Ansari, Bell, Klamer, & Lawrence, Modules: Measuring and managing quality costs, Activity-

Methods of Instruction: Methods of instruction include class discussion and small group discussion, lecture, case study, role plays, and videotapes. This course strongly emphasizes the case method, with intense student and faculty involvemen t in a seminar-like atmosphere. Students are encouraged to engage in proficient discussions with peers and professors, using cases as applications of course topic material.

Methods of Evaluation: The faculty team will determine student performance by using a combination of written assignments, examinations, casework, and participation in the following proportions:

Participation. On-time attendance, thorough preparation, and active participation in class are expected. Frequent instances of late arrival, absences or lack of preparedness that are not handled in a professional manner will result in a lowe r course grade.

Consistent, exceptional, high-quality participation performance may be considered in the assignment of final grades and could result in raising "near misses" to the next higher grade. Lack of preparation may be considered equivalent to an unexcused abs ence.

Exposing our verbalized thinking to the scrutiny and critique of others deepens our understanding and develops our oral communication skills. Certainly, we can expect our ideas to be challenged in the work setting. Communication skills, including appro priately defending or modifying our positions in light of inputs from others, are essential for effective functioning in organizations. So, to help ourselves, to help each other, and to build the skills important for success, let's be prepared for each cl ass and get involved.

Active participation in class discussions presents more of a challenge to some of us than it does to others. If you find active involvement in class discussion difficult, please see the instructors early in the course so we can mutually work out an act ion plan for you to be successful.

Grading of individual assignments. All individual assignments are intended to represent the student’s own individual efforts and time investments. Those found to be otherwise will receive no credit in this class.

Grading of group and team work. Group tasks, such as case write-ups and case presentations, may include peer evaluation of member performance, and individual grades may differ from the group grade depending on peer inputs. Peer evaluations are c onfidential; they become the property of the instructor and will not be divulged to team members. Additionally, the following factors may affect individual grades for group work.:

• Non participating group members, i.e., those whose names are not listed by a group on the submitted copy of an assignment, receive no credit.
• Groups may terminate their association with members whose contribution is unsatisfactory; however, they must obtain the instructors’ approval.
• Students terminated from groups will be dealt with on an individual basis, with at least a one letter grade penalty.

Attendance. Due to the intense interactive nature of the course and the high level of in-class group work, attendance is mandatory. Each unexcused absence is subject to a 3% reduction from the course grade, for example, three unexcused ab sences can reduce your course grade by 9%. If you must miss any class session, you are expected to deal with your absence professionally, that is, ensure your group is not adversely affected, see that individual assignments are submitted on time, and disc uss your absence with the instructors in advance if at all possible. (Internet and voice mail can be helpful.)

Make-up exams and late assignments. There are no make-up exams or acceptance of late assignments except under extremely unusual and compelling circumstances. Theses circumstances must be stated in writing prior to the exam or assignment date, if at all possible.

Changes in the syllabus. Changes in the syllabus may be announced occasionally in class. It is the student’s responsibility to become aware of these changes if absent from class.

Academic integrity. NAU regards acts of academic dishonesty -- including, but not limited to, plagiarism, forging an instructor’s signature, stealing tests, copying themes or tests from other students, or using "crib notes" -- as very serious of fenses. If you are charged with academic dishonesty, you are subject to the Arizona Board of Regents’ Code of Conduct and procedures established by NAU that are outlined in the Student Handbook. Plagiarism is defined as "intentionally or knowingly representing the words or ideas of another as one’s own in any academic exercise."

Aug. 26, Mon: Organization Structure I: Bridging from BA650 to Managing People and Processes

Preparation: Read C 1, 2 in Robbins; Review C 3,4 in Robbins; Read C 1 and Case 1-1 in Cash

Task Assignment: Prepare Mrs. Fields’ Cookies case per handout sheet.

Aug. 28, Wed: Organization Structure II: Traditional and New Structural Configurations

Preparation: Read C 10, 12 in Robbins; Read C 2 in Cash, Reading 2 in Cash. Prepare Case 2-3 from Cash et al, pp 68 to 85. Prepare case discussion questions.

Task Assignment: Prepare Jacob Suchard case per handout instructions.

Sep. 2, Mon: LABOR DAY HOLIDAY: NO CLASS SCHEDULED

 Sep. 4, Wed: Culture: Software of the Mind

Preparation: Read Quinn et al "Leveraging Intellect," Read C 16 in Robbins; Read Hofstede’s "Cultural Constraints in Management Theories," and the case "The Grievous Gift."

Task Assignment: Prepare written assignment on "The Grievous Gift" per handout instructions.

Sep. 9, Mon: Managing Conflict and Resolution; Workplace Violence

Preparation: Read C 9, 15 in Robbins; Read Satore Township articles on Workplace Violence on the internet: http://www.crl.com/~mikekell/index.html including Sonoma State University Workplace Violence statement listed in links. Read Bumpus cas e.

Task Assignment: Prepare Bumpus case per handout instructions for discussion in class.

Sep. 11, Wed: Managing Information Resources and Relationships with the IT organization I

Preparation: Reading: The organizational and cultural context of systems implementation: case experience from Latin America.

Task Assignment: Prepare reading above for class presentation per handout instructions.

Sep. 16, Mon: Managing Information Resources and Relationships with the IT Organization II

Preparation: Read Applegate "Designing and managing the information age organization"

Study "Wright Airline Services case"

Task Assignment: Prepare Wright Airline Services case as a group per handout instructions.

Sep. 18, Wed: Information Vision and Architecture

Preparation: Read Cash et al Chapter 4;

Read Applegate "Managing in an information age: IT challenges and opportunities," and "Designing and managing the information age IT architecture"

Study Case 4-1, including preparation of discussion questions.

Task Assignment: Prepare Case 4-1 as a group per handout instructions.

Sep. 23, Mon: Information Vision and Architecture

Preparation: Study Cash et al case 4-2, prepare case discussion questions.

Task Assignment: Prepare Case 4-2 in Cash et al per handout instructions.

Sep. 25, Wed: Personality - Individual Differences: The Vampire’s Mirror

Preparation: Read Digman’s "Big Five Personality Dimensions" article; Read "Developing self-awareness, p 40 to 87.

Task Assignment: Fill out the self-evaluation surveys included in the chapter: Fill out, prepare and score the MPI survey in the handouts.

Sep. 30, Mon: Motivation: Theories and Models

Preparation: Read "Motivating Others" p 356 to 393. Read and prepare Case "Electro Logic" p 394 to 401.

Task Assignment: Prepare written answers to discussion questions p 401 to be turned in at the beginning of class. Please limit your paper to 3 pages maximum, double spaced.

SAFE ENVIRONMENT POLICY

NAU's Safe Working and Learning Environment Policy seeks to prohibit discrimination and promote the safety of all individuals within the university. The goal of this policy is to prevent the occurrence of discrimination on the basis of s ex, race, color, age, national origin, religion, sexual orientation, disability, or veteran status and to prevent sexual harassment, sexual assault, or retaliation by anyone at this university. 

You may obtain a copy of this policy from the college dean's office. If you have concerns about this policy, it is important that you contact the departmental chair, dean's office, the Office of Student Life (523-5181), the academic ombu dsperson (523-9368), or NAU's Office of Affirmative Action (523-3312). 

STUDENTS WITH DISABILITIES

If you have a learning and/or physical disability, you are encouraged to make arrangements for class assignments/exams so your academic performance will not suffer because of the disability or handicap. If you have questions about specia l provisions for students with disabilities, contact the Counseling and Testing Center (523-2261). 

It is your responsibility to register with the Counseling and Testing Center. Application for services should be made at least eight weeks before the start of the semester. 

If the Counseling and Testing Center verifies your eligibility for special services, you should consult with your instructor during the first week in the semester so appropriate arrangements can be made. Concerns related to noncompliance with appropriate provisions should be directed to the Disability Support Services coordinator in the Counseling and Testing Center. 

INSTITUTIONAL REVIEW BOARD

Any study involving observation of or interaction with human subjects that originates at NAU-including a course project, report, or research paper-must be reviewed and approved by the Institutional Review Board (IRB) for the protection o f human subjects in research and research-related activities.

The IRB meets once each month. Proposals must be submitted for review at least fifteen working days before the monthly meeting. You should consult with your course instructor early in the course to ascertain if your project needs to be r eviewed by the IRB and/or to secure information or appropriate forms and procedures for the IRB review. Your instructor and department chair or college dean must sign the application for approval by the IRB. The IRB categorizes projects int o three levels depending on the nature of the project: exempt from further review, expedited review, or full board review. If the IRB certifies that a project is exempt from further review, you need not resubmit the project for continuing I RB review as long as there are no modifications in the exempted procedures.

A copy of the IRB Policy and Procedures Manual is available in each department's administrative office and each college dean's office. If you have questions, contact Carey Conover, Office of Grant and Contract Services, at 523-4889.  ;

ACADEMIC INTEGRITY

The university takes an extremely serious view of violations of academic integrity. As members of the academic community, NAU's administration, faculty, staff, and students are dedicated to promoting an atmosphere of honesty and are comm itted to maintaining the academic integrity essential to the educational process. Inherent in this commitment is the belief that academic dishonesty in all forms violates the basic principles of integrity and impedes learning. Students are therefore responsible for conducting themselves in an academically honest manner. 

Individual students and faculty members are responsible for identifying instances of academic dishonesty. Faculty members then recommend penalties to the department chair or college dean in keeping with the severity of the violation. The complete policy on academic integrity is in Appendix F of NAU's Student Handbook.