I guess it depends on your learning style. Can you follow directions? In order? Some people do well if you give them just clear simple directions, kind of like a recipe. Adding pictures helps to keep them on course. If you can be physically present to guide them while they do it hands on, that's even better. Short video clips can also be good for some concepts. I think it's hard to teach technology using that same technology. For example, you can't learn Bb Vista in a Bb Vista course. Too confusing. Which buttons are real buttons and which ones are just photos of buttons? But if you print out some directions on how to use Vista, or show them a video on the TV, that could work better. But nothing works for everybody. People who are very comfortable with technology just like to dive in and figure it out. Resorting to the manual is like surrendering to the enemy. If you force a tech person through a formal training, they generally don't pay attention. I have produced lots of training guides and full tutorials. See if you like them...
Here's a tutorial on how to configure Mail (Apple's e-mail program) for use at NAU. Just the basics, step by step. There could be other topics related to mailboxes, filters or address book integration but I chose to leave them out. This tutorial is only about configuration.
http://jan.ucc.nau.edu/~lrm22/technology/macosx/mail_app/mail_app.htm
Deciding what to cover in a tutorial is important. What you decide to leave out may be as significant as what you put in. Here's one about how to set up LDAP in your address book. I include a movie (without sound because it was unnecessary) because it's more effective than describing how to drag and drop an object.
http://jan.ucc.nau.edu/~lrm22/technology/macosx/address_book/address_book.html
