April 22 - 28, 2002
This one-topic module hones essential skills in more complex communication situations with families. Participants identify their own "natural" conflict mode or style and learn when it is most likely to help them and when it may cause more problems, according to the situation. Practice in negotiation skills is governed by the value of subordinating these skills to the self-determined choices of the individual and family. Participants have the opportunity to apply the full range of creative problem solving processes to specific situations they identify.
Competency areas covered include:
* Identifying conflict style
* Evaluating the effectiveness of conflict styles in a situational model
* Identifying positions, interests and underlying interests
* Negotiating acceptable resolutions
* Creative problem solving
This module includes one topic. To complete this Module successfully, please complete the following topic:
Topic
1 - Conflict Resolution and Creative Problem
Solving
Once you have completed this module you should:
Go on to Module 6
or
Go back to Principles
and Practices of Family Support, Self-Determination and Disability
Email
Becky Raabe at Becky.Raabe@nau.edu
or call (928) 526-2566.
Copyright © 2002 Northern Arizona University ALL RIGHTS RESERVED