April 29 - May 5, 2002
This one-topic module examines the role of evaluation as a vehicle for the empowerment of families over the quality of supports they receive. Participants discuss various methods of ensuring quality, including monitoring and quality assurance review, complaint analysis, and current practices of total quality management and continuous quality improvement. Current directions in outcomes-based services and outcomes-based budgeting are discussed in the light of family-identified outcomes. Families' perceptions of their own ability and effectiveness are examined as a measure of program success. Quantitative, qualitative and participatory approaches to evaluation are briefly considered in the light of family empowerment. Quality is considered in evolving models of service delivery--monopolistic, competitive, and managed care approaches.
Competency areas covered include:
* Empowering families through the evaluation process
* Understanding different aspects of "quality"
* Identifying and measuring outcomes and indicators
* Measuring family empowerment
* Ensuring participatory program evaluation
To complete this module successfully, please complete the following topic:
Topic 1 - Concepts of Quality Assurance, Measuring Outcomes, and Evaluation
Once you have completed this module you should:
Go to Farewell
or
Go back to Module 6
Email
Becky Raabe at Becky.Raabe@nau.edu
or call (928) 526-2566.
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