HA210
Guest Service Management
getstarted
class
syllabus
communicate
help
library
     HA210 : The Class : Hotel Industry : Structure : Outline of Ch. 3

Outline of Chapter 3

The Structure of the Hotel Industry
The Organizational Structure
    The General Manager
      From Host to Executive
      Support Departments
      Food and Beverage Department
    The Hotel Manager
      Housekeeping
      Uniformed Services
      Concierge
        The Concierge Floor
      Telephone
      Other Departments
        Security

The Structure of the Front Office

    What Is the Front Office?
      Managing Rooms
      Front-Office Clerks
      Other Front-Office Functions
      Room Reservations
      Cashiers
    Design of the Front Office
      The Lobby
      The Desk
    Working Hours of the Front Office
      The Shift (or Watch)
      Forecast Scheduling
        The Split Shift

The Building Structure

    The Old versus the New
      The Old: Inside Rooms
      The New: Suites and All-Suites
      Corner Rooms
      Motor Inns
    Numbering for Identification
      Floor Numbering
      Room Numbering
        Adjoining or Connecting Rooms
    Room Shape and Size
      Room Shape
      Room Size
        How the Room Is Used
    Bed and Bath
      The Bed
      Bed Sizes and Bed Symbols: Single Bed; Twin Bed; Double Bed; Queen and King Beds;
      Hollywood Bed; Studio Bed (Room); Sofa Bed;
      Rollaway Bed (Cot); Water Bed
      The Bath

Once you have finished you should:

Go on to Key Vocabulary for Ch. 2
or
Go back to The Modern Hotel Industry

E-mail Gary Vallen at Gary.Vallen@nau.edu
or call (928) 523-1702

NAU

© Copyright 2003 Northern Arizona University
ALL RIGHTS RESERVED