HA210
Guest Service Management
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Short Answer Essay Question

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There has been a love-hate relationship between
the hotel industry and the telephone industry for
many years.

1. Thinking historically over the past four decades
or so, cite at least three major innovations,
changes, enhancements, or occurrences which helped
shaped the current role of the telephone
department in today's hotels.

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E-mail Gary Vallen at Gary.Vallen@nau.edu
Call Gary Vallen at (928) 523-1702

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