| ACROSS | DOWN |
| 4 Computerized program that prices and records telephone calls on the guest's electronic folio through a property management system (PMS) interface. (3 words) | 1 Long-distance telephone lines provided at special rates--even wholesaled-to large users (acronym) |
| 7 Call made by the telephone operator or automatically by the property management system at the guest's request. (3 words) | 2 One key controlling several pass keys and opening all the guests rooms on one floor; also called a floor key. (2 words) |
| 8 Sub master key capable of opening all the locks within a limited, single set of 12 to 18 rooms, but no other; (2 words) | 3 Stands for the telephone company's long distance network (acronym) |
| 9 Ensures a standardization of hardware and software platforms across the industry (2 words) | 5 The action of separate agencies which together have greater total effect than the sum of their individual efforts |
| 6 One key that opens all guest rooms, including those locked from within, even those with the room key still in the lock; also called the great grandmaster (2 words) |