MCS100
Managing Customer Service
This course provides strategies and tactics for managing customer service expectations and experiences.
You will learn how to create a positive customer service climate that harnesses the natural
talents of service professionals. The course also addresses the hiring, training, supporting, retention,
and empowerment of service professionals. Upon successful completion of the course requirements (see
syllabus for
details), you will receive a
Certificate in Managing Customer Service
(click on to see certificate) from the
School of Hotel and
Restaurant Management at Northern Arizona University.
Getting Started
- Visit the
course offering page for specific information about the course
and university and how to
register.
- Visit the
help page to learn about course organization and technical requirements.
- Thoroughly read the
syllabus for assignment due dates and other course-related instructions.
- Visit the
instructor page to learn about me.
- Finally, enter the
class. This is where you will spend most of your time. Required readings, assignments, and learning activities are
presented in this area.
Vista will be used for communication and for taking quizzes and the certification exam.
| Visit this
page to see a virtual picture of me and my office.
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Send E-mail to Galen Collins at Galen.Collins@nau.edu
or call (928)523-7333
