MCS100
Managing Customer Service

Class Syllabus Vista Instructor Help Home

Class Modules

Managing Customer Service is divided into 7 modules. To successfully satisfy course requirements, complete modules 1 through 7 in the order shown below: (See Site Map)

  1. The Customer Service Syndrome
  2. Service Professionals
  3. Action Plan
  4. Manage Expectations
  5. Build Employee Allegiance
  6. Hire the Right Employees
  7. Customer Service Journal


MCS 100 - Managing Customer Service

Send E-mail to Galen Collins at Galen.Collins@nau.edu
or call (928)523-7333