MCS100
Managing Customer Service

Class Syllabus Vista Instructor Help Home

If you have registered and this is your first time in the course, you should:

  1. View this page to identify the minimal hardware requirements.
  2. Follow the instructions on this page to obtain the required plug-ins.
  3. Look at the course site map to better understand how this course is organized and where things are located.


New to the Web?

Visit the NAU ITS (Information Technology Services) Academic Computing Help Desk. You can call the support desk at 1-888-928-7215 or locally at (928) 523-9294 or Send email to help@dana.ucc.nau.edu


Computer Hardware

To take advantage of the multimedia elements in this web site, it is recommended that you have at least the following:


Browser

ok This site is best viewed with Netscape Navigator. For best results, make sure Java and JavaScript are enabled in your browser preferences.

The latest versions of Netscape Navigator and Microsoft Internet Explorer can be downloaded and used for free.

Throughout the course, you may be asked to send email to the instructor or other students. Make sure your browser is configured properly.


Student Internet Access

New students are required to obtain an account on the student unix computer DANA. DANA gives NAU students, who agree to abide by proper ethical standards, access to the Internet including electronic mail, the Cline library on-line catalogue, world wide web home pages (httpd), and usenet news.

Accessing these sort of Internet services requires establishing an electronic identity (essentially an electronic mail address). This can be done by acquiring a computer account on the DANA machine. Any currently enrolled student, who is willing to use these resources responsibly, is permitted an account on the DANA machine.

If you are an Arizona Resident, NAU has several local modem pools throughout the state. If these modem numbers are not local to your area, you should select a local Internet service provider (ISP) to avoid long distance phone charges.

You are responsible for paying any phone charges (long distance and local) and ISP fees incurred as a result of taking this web course.



MCS 100 - Managing Customer Service

Send E-mail to Galen Collins at Galen.Collins@nau.edu
or call (928)523-7333