HA 499 - MCS100 | ||||
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This course provides strategies and tactics for managing customer service expectations and experiences.
You will learn how to create a positive customer service climate that harnesses the natural
talents of service professionals. The course also addresses the hiring, training, supporting, retention,
and empowerment of service professionals. Upon successful completion of the course requirements (see
syllabus for
details), you will receive a
Certificate in Managing Customer Service
(click on to see certificate) from the
School of Hotel and
Restaurant Management at Northern Arizona University.
Visit this page to see a virtual picture of me and my office. |
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