MCS100
Managing Customer Service

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Galen Collins, Ph.D., is a professor and an executive director at Northern Arizona University's School of Hotel and Restaurant Management. He is a noted hospitality author and management consultant and an advisory board member for several hospitality-related companies. His industry experience includes work with Club Corporation of America, Hilton Hotels, Howard Johnson International, Marriott International, Ramada Corporation, Tony Roma's, and Walt Disney World.

Staying in Touch with Galen

Office Location: Executive Director's Office
Telephone: 928-523-7333
Mailing Address: NAU Box 5638, Flagstaff, AZ 86011
E-mail Address: Galen.Collins@nau.edu


Favorite Albert Einstein Quote



"Imagination is more important than knowledge."

 

Teaching Philosophy

Managing the learning process is an educator's most important responsibility. This is clearly reflected in mark Van Doren's statement: "The art of teaching is the art of assisting discovery." Teachers must search for new tools to promote effective learning. Teachers must be open to new teaching methods and techniques.