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Module 1: The Customer Service Syndrome |
Instructor Information |
Personal Biographies Thread |
Galen's Bio |
New to the Web |
Module 2: Service Professionals: The Frontline Troops |
Course Description |
Discussion Postings |
Staying in Touch with Galen |
Computer Hardware |
Module 3: Overcoming CSS Begins with an Action Plan |
Course Objectives |
Communications |
Galen's Favorite Einstein Quote |
Browser |
Module 4: Manage Expectations |
Learning Assignments |
Location of Certification Quizzes and Exam |
Galen's Teaching Philosophy |
Student Internet Access |
Module 5: Build Employee Allegiance |
Certification Quizzes and Exam |
Gradebook |
Galen's e-mail address and telephone number |
Plug-ins |
Module 6: Hire the Right Employees |
Passing Score |
Vista Address: http://www.nau.edu/Vista |
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Module 7: Customer Service Journal |
Integrity |
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