MCS100 |
Class: Module 5 |
Syllabus | Vista | Instructor | Help | Home |
To successfully complete this module, please complete the following activities in the order shown. You can complete the activities at your own pace.
TEXTBOOK READING: Chapter 5, Overcoming the Customer Service Syndrome: A Practical Guide to Managing Customer Service by Collins & Collins (2003).
RESEARCH: Review relevant
research links.
ASSIGNMENT 5 (worth 5 points): Assess your current or past employer's job preview and orientation. What changes would you make and for what reason? Send your responses via
Vista's private e-mail function.
QUIZ 5 (worth 10 points): This is found in
Vista under quizzes, which is listed on the left menu bar.
Send E-mail to Galen Collins at Galen.Collins@nau.edu
or call (928)523-7333