Northern Arizona University

School of Hotel and Restaurant Management

MCS100 Managing Customer Service

Registration Form

(please send completed form and payment to: NAU School of Hotel and Restaurant Management, NAU Box 6024, Flagstaff, AZ 86011 or fax to: (928- 523-5233)

Name:______________________________________________________________

Occupation:_________________________________________________________

Mailing Address:_____________________________________________________

City:_______________________________ State:______________ ZIP:________

Email:__________________________________________________

Daytime Phone: (____)________________________

Registration cost is $150.00. The price does not include the textbook ($29.95). You can order the book online (Overcoming the Customer Service Syndrome: A Practical Guide to Managing Customer Service, Collins & Collins, 2003) or by calling 800-228-0810. The book also will be available through Amazon.com.

Pay through check or money order or via credit card. Make check payable to Northern Arizona University. Method of credit card payment: Visa, MasterCard, or American Express:

Credit Card Number:_____________________________________________________

Expiration Date:_______________

Please list the name of the cardholder and sign below:

Name:_______________________________________________________________

Signature:____________________________________________________________

Social Security Number:_________________________________________________

Email Address:________________________________________________________

After you we have received the registration form, Ann Messenger will email you with instructions on how to start the course.

Thank you.