Northern
MCS100 Managing Customer Service
Registration Form
(please send completed form and payment to: NAU
School of Hotel and Restaurant Management, NAU Box 6024, Flagstaff, AZ 86011 or
fax to: (928- 523-5233)
Name:______________________________________________________________
Occupation:_________________________________________________________
Mailing Address:_____________________________________________________
City:
Email:__________________________________________________
Daytime Phone: (____)________________________
Registration cost is $150.00. The price does not include the textbook ($29.95). You can order the book online (Overcoming the Customer Service Syndrome: A Practical Guide to Managing Customer Service, Collins & Collins, 2003) or by calling 800-228-0810. The book also will be available through Amazon.com.
Pay through check or money order or via credit card. Make
check payable to
Credit Card Number:_____________________________________________________
Expiration Date:_______________
Please list the name of the cardholder and sign below:
Name:_______________________________________________________________
Signature:____________________________________________________________
Social Security Number:_________________________________________________
Email Address:________________________________________________________
After you we have received the registration form, Ann Messenger will email you with instructions on how to start the course.
Thank you.