HRMHA270
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HA270 : The Class : Property Management : Property

Property Management Systems

"Since the late 1970s, graduates of hotel schools have become more and more computer literate, which is the reason technology in the hospitality industry has been accepted." Carol Lund, inducted into the HFTP International Technology Hall of Fame in 1989

Introduction and Instructions

Research has led to the implementation of various cost-effective applications addressing almost every phase of lodging operations. One such application that has had a significant impact on the hospitality industry is a property management system (PMS. A PMS normally performs both back and front office functions as well as supports a variety of other functions such as housekeeping, sales, catering, energy management, and call accounting. Property management systems have been designed for motels, hotels, resorts, and condominiums and rely on computer hardware and software to process information.

This module discusses discusses the basic features found in a property management system reservation, front office, and accounting system with step-by-step instructions on how to sell a reservation, to register and check out a guest, to complete a computerized night audit, and to construct and operate an accounting system. You will also learns about yield management and sales and catering systems.

This module is divided into four topical areas:
  1. The Reservation System
  2. The Front Office System & Night Audit
  3. The Accounting System
  4. The Sales and Catering Systems
The lesson objectives for this module are for you to:
  1. Define basic property management systems terminology.
  2. Identify factors that influence the types of technology found in lodging operations.
  3. Explain the role of central reservation and yield management systems.
  4. Describe the basic functions found in property reservation, front office, account, and sales and catering systems.
  5. Differentiate between a central reservation and independent reservation service.
  6. Identify the benefits of integrating disparate reservation systems.
  7. Explain the basic steps in performing common property management system tasks.
  8. Identify the benefits of property management system applications.
To complete this module, you must:
  1. Read the indicated pages of the textbook, Hospitality Information Technology:Learning How to Use It by Collins/Malik
  2. Open and read the hypertext lessons for each topic in the module, including the links in the body of each lesson.
  3. All Assignments Due: TBA via the Virtual Conference Center.

Send E-mail to Galen Collins or call (928) 523-7333

NAU

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