E-LEARNING TUTORIAL

MICROS OPERA PROPERTY MANAGEMENT SYSTEM

Student Instructions

1. Please insert E-Learning CD in Drive. The CD is found in a plastic cover on the inside front jacket of the book.

2. Select Start (typically in bottom left hand corner)

3. Select Run and Open autorun.exe on the CD drive

4. If doing this from your own computer rather than a university lab computer, you will need to 1. Install Interwise and the proceed to 3. Classes. You will need to plug in head sets to listen to the audio in a lab environment. Please request head sets from the lab aid.

5. Select class and begin with “Logging into Opera” lesson. Minimize the audio box that overlays the screen.

6. This exercise should take about 2 hours.

7. If you want a full-screen presentation, which makes it easier to read, change the resolution to 800X600. To do this, click on start, setting, control panel, display, and setting. The final step is to move resolution-scale indicator to the left.

8. Complete the answer sheet below and send as an attachment via e-mail to Galen.Collins@nau.edu.

View Lesson “ Logging into Opera”

1. For security reasons, how does a user ID appear on the screen?

Note: Click on the Autoplay Menu that appears at the bottom of the screen to access the subsequent lessons. You will need to do this step after each lesson.

View Lesson “ Basic Profiles”

2. What is used to track and store information about each individual guest?

3. A profile is only used for tracking guest preferences. (T/F)

4. You can create profiles for companies and travel agents. (T/F)

5. In a guest profile, you can identify a guest’s interest in a particular sporting activity. (T/F)

6. You can create arrival notes with unique titles and save them in the guest profile. (T/F)

View Lesson “ Basic Reservations”

7. The first step in making a reservation is to check availability (arrival date, # of nights, # of people, and # of rooms). (T/F)

8. A calendar option exists with the program when selecting dates. (T/F)

9. Does not provide an explanation of the room type and corresponding rate code. (T/F)

10. A form of payment is required to complete the reservation. (T/F)

11. Once the reservation is saved, a confirmation number is generated. (T/F)

12. Confirmation numbers are only used for modifying or canceling a reservation. (T/F)

View Lesson “ Search for Existing Reservations”

13. Select the “Update Reservations” button to search for an existing reservation. (T/F)

14. Searching for a reservation is limited to two criteria: name and arrival date. (T/F)

View Lesson “Shared Reservations”

15. You can link two separate guest reservations to one room. (T/F)

16. The shared reservation feature enables the room rate to be split among the guests. (T/F)

17. Two guests staying in a room requires them to arrive and depart on the same date. (T/F)

View Lesson “Arrivals”

18. Guest name and confirmation number are the most commonly used criteria for locating an arriving guest reservation. (T/F)

View Lesson “Guest Check-in”

19. To check in a guest, begin by selecting the Front Desk Icon. (T/F)

20. The edit function can be used before checking a guest in to verify that all of the reservation information is correct. (T/F)

21. The system enables the automatic pre-authorization of the credit card amount based on the room and tax for one night only. (T/F)

View Lesson “Room Moves”

22. The room move function is used before a guest is checked into a room. (T/F)

23. You can search for a new room based on a desired room feature. (T/F)

View Lesson “Posting Charges to a Folio”

24. Posting charges to a folio begins by selecting the Front Desk Icon. (T/F)

25. A cashier must login to post charges. (T/F)

26. Click on the button on the transaction code field to access descriptions of the transactions codes. (T/F)

View Lesson “Adjusting Posted Charges”

27. When making an adjustment, the system requires a reason for making the adjustment. (T/F)

28. The systems also maintains a detailed posting history, including the date and time of the adjustment and who made the adjustment. (T/F)

View Lesson “Guest Check Out”

29. The system provides for the routing of direct bill charges to a separate folio. (T/F)

30. Routing instructions indicate the list of items that a company has agreed to pay for. (T/F)

31. Whether a company has been approved for direct billing can not be verified through the system. (T/F)

View Lesson “Daily Cashier Closure”

32. System enables payments in more than one currency. (T/F)

33. System lists all transaction totals where a cashier can access transaction details. (T/F)

34. System does not register expected shortages or overages. (T/F)

View Lesson “Group Block Creation”

35. What covers details about an upcoming group?

36. An alias can be used if a group would like to be referred to by another name. (T/F)

37. After the cutoff date, all unreserved rooms are released to general inventory. (T/F)

38. If the group is identified as “non-elastic, “ rooms can be booked before the start date and after the end date. (T/F)

39. Package elements can be added to group header, such as a continental breakfast on Monday, October 1. (T/F)

View Lesson “Group Status Codes”

40. Group status codes determine at which point group rooms are taken out of inventory. (T/F)

41. Non-deducted rooms are subtracted from availability counts. (T/F)

42. The status code WAI = waitlist. (T/F)

43. Status flow only begins with pending. (T/F)

44. Once the contract is signed, the status is changed to tentative. (T/F)

View Lesson “Group Room Allotments”

45. What is used to block group rooms?

46. Room types appear horizontally, while dates appear vertically. (T/F)

47. Forecasted revenue is displayed in the block header. (T/F)

48. Rooms picked up can be viewed as a % of available rooms. (T/F)

49. Once rooms are assigned to the block header, they can not be released to general inventory. (T/F)

View Lesson “Group Rooming Lists”

50. What function is used for creating individual reservations for a particular group?

51. The system is not capable of splitting the room rate for two guests staying in the same room (T/F)

View Lesson “Housekeeping”

52. Housekeeping status can be updated manually. (T/F)

53. You can generate a list of rooms that are out-of-order. (T/F)

54. The room status of an entire housekeeping section can be changed at one time to save time. (T/F)

View Lesson “Housekeeping Room Assignments”

55. This system enables a particular floor to be assigned to a specific housekeeper. (T/F)

56. Task sheets, which list the rooms to be cleaned, can include room instructions , such as “pet in room.” (T/F)

57. The task sheet can also list specific cleaning instructions, such “clean baseboards.” (T/F)

View Lesson “Adjust Housekeeping Room Assignment”

58. Once a room is assigned to a task sheet, it can not be transferred to another task sheet. (T/F)

View Lesson “Accounts Receivable (A/R) Accounts”

59. A password is required to access A/R maintenance. (T/F)

60. A/R accounts can search by name, account number, and account type. (T/F)

61. Credit limits are established for each account. (T/F)

62. System does not send reminder statement regarding the outstanding balance owed. (T/F)

View Lesson “Update an A/R Account”

63. The A/R screen display the total balance due as well as an aging balance. (T/F)

64. Invoice can only be retrieved by the invoice number. (T/F)

View Lesson “Apply Credit to an A/R Account”

65. Payments must be associated with a particular invoice. (T/F)

66. A payment is applied as a debit. (T/F)

67. All invoices, both open and closed, can be displayed. (T/F)

Skip Lesson “ Promotional Package Overview”

View Lesson “Package Overview”

68. What is defined as a collection of charges that are marketed and billed to the guest as one total?

69. Green fee is an example of a package element. (T/F)

70. Simple packages involve postings from interfaces (e.g., POS). (T/F)

71. Package elements can not be included in the posted rate. (T/F)

72. Package elements can be posted in a wide variety of posting rhythms. (T/F)

View Lesson “Simple Package Breakout”

73. Package elements are defined by brief codes. (T/F)

74. Long descriptions of the package elements can be included in confirmation letters. (T/F)

75. Packages element prices can be posted as separate charges on a guest folio. (T/F)

76. The system is capable of posting a package element just on the arrival night. (T/F)

View Lesson “Night Audit Sequence”

77. Select end-of-day from the main menu to begin the night audit sequence. (T/F)

78. This system does not have an automatic night audit sequence. (T/F)

79. No shows are cancelled during the night audit. (T/F)

80. Rooms that should have been checked during the day can checked out during the night audit. (T/F)

81. End-of-day procedures can take some time in large hotels. (T/F)

82. Print final reports is the last step. (T/F)

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Answer Sheet

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