This assignment will take you to the VCC. In the VCC, I would like you to do
the following:
- Think of the time you had an excellent service experience in a restaurant
or any other hospitality enterprise.
- Share with your classmates in the VCC, the experience and what made it special.
- Also, respond to posting of another student.
- Think of the time you had an awful service experience in a restaurant or
any other hospitality enterprise.
- Share with your classmates in the VCC what made this experience so awful.
- If you were the manager of this enterprise, what would you do so this type
of experience does not happen again.
Please send your answer to the instructor as an attachment to e-mail.
E-mail Lenka Hospodka
or call (928)
523-2845
(Lenka Hospodka)
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