Human Resource Management

HA100 : The Class : Operations : Human Resources : Lesson

Human Resource Management

Strategic Human Resource Management

Human Resource decisions are made with the company’s mission and long-term objectives in mind.

Corporate Mission Statements

Personal Mission Statement

Long-Term Objectives:

Must be realistic

Availability of future workers

External Environmental concerns:

Controllable: - what are these factors?

Uncontrollable:

Demographics:

1960 – 21 million females in the workforce

1985 – 51 million females in the workforce

Today – women account for 45% of the workforce

43% of those women earn wages BELLOW the poverty line

almost one-half of these women are PRIMARY income earners

women earn 69% the average wage of men

By the year 2000 – women will make up 64% of the workforce

WHAT ARE THE IMPLICATIONS FOR THE HOSPITALITY INDUSTRY?

Illiteracy

20% of American adults cannot read, write, compute.

Many businesses are beginning in-house literacy programs.

Many jobs have had to be re-defined – making the job easier and reducing decision making demands.

Of all industries – Hospitality will employ most of the citizens who suffer from illiteracy

Human Resources Laws

Equal Employment Opportunity (E.E.O.) Act

Hospitality Industry Turnover

The rate at which a business replaces its workers.

25 – 35% rate of turnover is considered too high in most industries.

Hospitality – is generally in the low hundreds – 300% or 400% - is not uncommon.

WHAT IS THE HOSPITALITY INDUSTRY TURNOVER RATE? WHAT CAN WE DO TO CONTROL IT?

Retention Tactics

Cross-Training

Career Planning

Employee Evaluation Process

Raise vs. Praise

Encouragement

Create a climate where employees feel that they are part of the company – as opposed to merely working for the company

“Personnel” Functions

Newly defined: Human Resources Department

Job Analysis/Description

Recruiting/Hiring

Orientation – how to get along on the job (shadow); Training – how to do the job

Performance Appraisal

Administration of Employee Benefits Program

Health – Medical and Dental

Employee Well-ness Programs

Employee Assistance Programs

Termination of Problem Employees

“Progressive discipline”

verbal warning

written warning

Documentation

Once you have finished you should:

Go on to Assignment 1
or
Go back to Human Resource Manangement

E-mail Lenka Hospodka or
or call (928) 523-2845 (Lenka Hospodka)