HA401 : Syllabus : Page 2

HA401 Resort Management Syllabus Page 2

Miscellaneous:
  1. Those of you who graduate with a hospitality degree in the next few years will have fabulous career opportunities. This class combined with a resort internship should give you a competitive advantage in obtaining a management position in a resort upon graduation. Students should seriously consider using this class to make the contacts for a resort internship.
  2. Most world-class resorts are now building spas and there are very few trained and qualified spa technicians and managers. Anyone interested?
RESORT EXPERIENCES

Professor Hales, who designed the course, has been fortunate to work at or stay in a wide range of resorts over my 25 years in the hospitality industry. Following are some thoughts for you to reflect on as we start to build your resort experience list:

  1. Best resort view - Rooftop at Marriott's Marco Island - sunset
  2. Next best resort view - Sunrise Terrace at Marriott's Rancho Las Palmas, Palm Springs, California
  3. Prettiest resort golf course - Hyatt Dorado Beach, Puerto Rico
  4. Hardest resort golf course - PGA West, La Quinta, California
  5. Hardest hole resort golf course - the 17th, PGA Sawgrass, Ponta Verda Beach, Florida
  6. Most historical resort in the west – Arizona Biltmore, Phoenix
  7. Most water on a resort course – Westin Hills CC, Florida
  8. Most unusual resort golf course - Marriott's Castle Harbor, Bermuda
  9. Most alligators on a resort golf course - The Dogwood Course, Marriott’s Grand Hotel, Pt. Clear, Alabama
  10. Best resort golf complex - The Doral Courses (5), Miami, Florida
  11. Best resort golf destinations - Tie between Hilton Head Island, South Carolina and Palm Springs, California
  12. Most unbelievable resort lobby - Marriott's Desert Springs, Palm Springs, California
  13. Most unbelievable resort service - The Phoenician, Scottsdale
  14. Most unbelievable resort prices - The Boulders, Carefree, AZ
  15. Most romantic resort experience - 1972 Camelback Inn, Scottsdale, AZ
  16. Most unique resort experience - The Green Turtle Club, Green Turtle Key, the Bahamas.
  17. Most historical resort in the south – Marriott’s Grand Hotel, Pt Clear Alabama
  18. Most unusual resort – Marriott’s TanTarA Resort, Osage Beach, MO
  19. Best resort scuba/snorkeling – Treasure Key, Bahamas
  20. Best resort beach facilities – Marriott’s Harbor Beach, Ft. Lauderdale, Florida
  21. Best resort beach – Frenchman’s Reef, St. Thomas
  22. Best resort water park – Hyatt Gainey Ranch, Scottsdale, AZ
  23. Best tennis facilities – Marriott’s Rancho Las Palmas, Palm Springs, California
  24. Best resort spa – Marriott’s Desert Springs, Palm Springs, California
  25. Best resort room service – Marriott’s Orlando World Center
  26. My resort home – Rancho Las Palmas
Instructor Information As a full time hotel General Manager and an adjunct faculty member of Northern Arizona Universities School of Hotel and Restaurant Management I hope to guide you through the wonderful experience that are resorts.

I have had the privilege to work as the General Manager of a country club as well as the Food and Beverage director of a ski area. I have had the unique experience of being Food and Beverage director at Grand Canyon National Park. While not strictly a resort, the Grand Canyon operation included remote facilities (Phantom Ranch, 1.2 miles beneath the canyon rim), Transportation (Tours as well as mule rides) and gourmet dinning.

I serve as a member of the Governors Tourism Advisory Council, City of Flagstaff Tourism Commission, Board of Directors of the Flagstaff Chamber of Commerce, Board of Directors of the Tozan project at NAU and President of the Flagstaff Innkeepers Association.

As a full time GM, I do work many unusual hours. I will be checking my email but do not be surprised if it takes a couple of days for me to respond to you. Also, I will be posting discussion topics on the Webct site. Please participate in the conversation.

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E-mail Lloyd Shelton at Lloyd.Shelton@nau.edu
or call (928) 527-7518

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