Skill 1: Being Professional in Appearance & Work Habits

Now that you know the value of having good customer service skills, you are ready to take the first step.

Before you greet your first customer, pay attention to how you look and act.

This first lesson is on appearance and work habits. You do not get a second chance to make a first impression – so be prepared to make that first contact count!

The next page will show you a few important computer tips to help you complete the lessons.