Customer Service is critical for companies who want to compete and thrive in the next decade. Customer service differentiates you from the competition!

The following are highlights from our customer service training program customized for Native American front line workers. The entire package contains additional activities to further enhance the learning experience.

We also have a new version of this training: English/Spanish! Check out our brochure...

Click on the arrowhead below to move through the demonstration

Next

For more information please contact:
  Grace Marks, Project Director
Arizona Hospitality Research & Resource Center
Northern Arizona University
Box 5638
Flagstaff, AZ 86011
(928) 523-4289

Grace.Marks@nau.edu

This site is best viewed with Internet Explorer 5.x and up.

Be sure to have the Latest Flash player installed on your computer

http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash

School of Hotel & Restaurant Management

© 2002 Northern Arizona University, School of Hotel & Restaurant Management