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ESE380
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ESE380 : The Class : Commander Troy : Pensive Pat : Conflict Resolution


Conflict Resolution

Directions: Discuss the chart as a group, exploring the pros and cons. Try to determine each person's resolution style and how the helps or hurts the person and the community building process. Are These long term problems with any of the choices? Since no one ends up being hurt in the last column, why is this so difficult to do?

Win-win conflict resolution
  • Agree to solve problems
  • Tell the truth
  • Listen reflectively
  • Care and share
  • Think deeply
  • Use "I" statements

Once you have finished you should:

Go back to Lesson 2

E-mail J'Anne Ellsworth at Janne.Ellsworth@nau.edu


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