"...the process of acquiring and combining human, financial, and physical resources to attain the organization's primary goal of producing a product or service desired by some segment of society. This process is essential to the functioning of all organizations - profit and non-profit; essential resources must be acquired and combined in some way to produce an output," is the definition for:
Your answer:
recreation
park
management
leisure
"...individual and collective efforts from a variety of agencies and organizations that provide recreation and leisure opportunities which promote personal, social, economic and environmental benefits for individuals, groups and/or communities," is the definition for:
Your answer:
recreation
leisure services
parks
leisure-service system
Which ONE of the following is NOT included as a nonprofit community organization?
Your answer:
Flagstaff Parks and Recreation Department
Sierra Club
Boys & Girls Club
Flagstaff Family YMCA
According to your text, which ONE of the following is NOT one of the four functions of travel and tourism organizations?
Your answer:
hospitality
means of travel
events and entertainment
planning
All of the folowing are categories in the leisure-service system, EXCEPT:
Your answer:
private membership organizations
employee recreation programs
cruise ships
campus recreation
The responsibility of a leisure-service manager that "promotes the image of the agency to the community through a variety of promotional techniques," is called:
Your answer:
public and community relations
facilities planning
fiscal administration
program service
Someone who "Works with and through others to achieve organizational goals and objectives; whose essential purpose is to make things happen and to achieve results; concentrates on creating innovation and taking positive action, not just responding to crisis; is aware of the dynamic and fluid shifts in organizational needs; Combine theoretical understanding and practical skill," is a:
Your answer:
director
enlightened manager
commisioner
supervisor
Time and motion studies were used by _______________ to determine the most efficient way to accomplish work assignments.
Your answer:
Luther Gullick
Henri Fayol
Max Weber
Frederick Taylor
The rational-legal model was developed to control individualistic and unpredictable ____________.
Your answer:
productivity
dedication
behavior
job performance
All of the following are ActiveParks State association benefits EXCEPT:
Links to reference material:
activeparks page
Your answer:
The opportunity to communicate and compare specific data on a city-by-city basis.
Access to valuable information regarding state facility trends to assist in the development of state-based visibility and
Secure, state-based demographic data about citizens who visit the site and participate in local park and recreation services.
Access to key data collected in the inventory -generated on a state-by-state basis.
According to Fayol's fourteen principles, "A manager that does a mediocre job," should be:
Your answer:
fired
reprimanded
retained
demoted
According to Fayol's fourteen principles, "...superior-subordinate relationships, ranging from the highest authority to the lowest rank of employees," is a definition for:
Your answer:
horizontal organization
scalar chain
vertical organization
subordination of individual interest to general interest
The number of employees who report to one supervisor is a definition for:
Your answer:
scalar chain
span of control
range of authority
centralized control
According to your text, the recommended maximum number of employees that a manager could supervise for a highly complex task would be:
Your answer:
2-4
6-8
4-8
4-6
An employee handbook is an example of which type of organizational concepts?
Your answer:
formal system
informal system
clique
organizational
A manager that has to wait for a decision from his/her supervisor while that supervisor waits for a decision from his/her supervisor is an example of:
Your answer:
horizontal contrast
decentralization
westernization
centralization
Which ONE of the following was not considered part of the human relations management era?
Your answer:
Max Weber
McGregor
Maslow
Herzberg
According to the Lewin, Lippitt and White Study, employees preferred which ONE of the following leadership styles?
Your answer:
situational
democratic
authoritarian
laissez-faire
According to the Hawthorne experiment, which ONE of the following was the most important factor for the employees?
Your answer:
having needs considered
change in work hours
improved lighting
rest periods
Name the only national park and recreation sport and facility guidelines/standards.
Links to reference material:
Master Plan
Your answer:
A traditional concept of human motivation which says that most workers have an inherent dislike for work and would avoid it if possible is called Theory
Your answer:
x
w
z
y
Which ONE of the following is NOT one of McGregor's key principles?
Your answer:
open communication
mutual trust
mutual support
understanding of assigned responsibilities
According to Maslow's Human Needs Hierarchy, the most important need is:
Your answer:
esteem
safety and security
physiological
self-actualization
A management theory that says that for many workers a job can be satisfying and enjoyable if they have opportunities to exercise creative self-direction, is called Theory
Your answer:
y
j
w
x
According to McClelland, which ONE of the Following is NOT a learned need?
Your answer:
achievement
affiliation
job enrichment
power
According to Herzberg, ALL of the following are hygiene factors EXCEPT:
Your answer:
recognition
procedures
pay
benefits
Theory A includes all of the following components EXCEPT:
Your answer:
individual responsibility
rapid Evaluation & Promotion
lifetime employment
individual decision making
The ability to apply sanctions or punishments, is what type of power?
Your answer:
coercive
expert
referent
reward
Authority that stems from a general sense of admiration or respect is called what type of power?
Your answer:
legitimate
referent
coercive
expert
The fundamental redesign of an organization's structure, processes, service delivery mechanism and technology, is the definition for:
Links to reference material:
No link necessary for this question.
Your answer:
renovation
reorganization
reengineering
restructuring
Delegation includes all of the following EXCEPT:
Your answer:
Withholding tasks or higher level decision making from subordinates
Contributes to the growth of subordinates
Strengthens sense of reward, commitment and motivation
Frees manager to perform other more critical duties
Anything made up of separate parts which are related or connected in some way is called a:
Your answer:
system
hierarchy
organization
agency
All of the following are key elements of a system EXCEPT:
Your answer:
output
input
evaluation
process
A report that determines for each activity the amount of time, kinds of resources and human performance necessary to accomplish each task is called a:
Your answer:
strategic plan
PERT
CPM
OMS
Customer-defined value is defined in the text as what the:
Your answer:
customer regards as important
organization's mission statement regards as important
recreation professional regards as important
agency regards as important
Comparing your agency's staffing and program levels to a similar agency in the same or another city is an example of:
Your answer:
benchmarking
professional shopping
target market segmentation
market differentiation
Reengineering includes the organizational restructuring of all of the following EXCEPT:
Your answer:
leadership
culture
values
physical units
A city ordinance that requires that "...pool water be filtered and re-circulated four times per hour," is what type of legislation?
Your answer:
special
regulatory
mandatory
enabling
Legislation that empowers a city to fund and operate a public golf course is:
Your answer:
home rule
special
regulatory
enabling
Legislation that specify that local governments can acquire, develop, operate, and maintain recreation facilities and services, are called:
Your answer:
A state law that permits local communities to establish recreation and park programs, but does not compel them to do so, is referred to as:
Your answer:
home rule
special district
permissive
mandatory
All of the following are groups established to oversee and direct the work of the agency in general policy or in daily management operations. These groups serve by appointment from the city/county governing boards or by election EXCEPT:
Your answer:
Recreation staff
Semi-independent
Independent bodies
Advisory boards/commissions
Voluntary non-profit organizations are established as 501(c)(3) or:
Your answer:
501(c)(1)
501(c)(9)
501(b)(3)
501(c)(6)
All of the following define an organizational structure EXCEPT:
Your answer:
Delegation of Authority
Span of Control
Levels of Authority
Cross-training and project teams
An organization's statement that is direct,pragmatic and focused towards the services to be provided and their associated potential benefits, is called a:
Your answer:
mission statement
market statement
goal
objective
Which ONE of the following is NOT an Internal goal?
Your answer:
provide CPR training to all current employees
sponsor a health fair for the local high school
hire one new staff member
put out to bid the garbage collection contract
To create a new touch football league for 8 to 12 year olds by August, is an example of a:
Your answer:
goal & objective
objective
mission statement
goal
Using the MBO format, which two individual's determine the common goals and define the results expected?
Your answer:
staff and consumers
staff and consultants
managers and subordinates
managers and supervisor's
Which ONE of the following is NOT a major component of Benefits Based Management?
Your answer:
identification of target benefits
a comprehensive public relations approach to communicating the agency's successes to its various publics and
an efficient and systematic monitoring and evaluation process to document the impact of agency programs and
the structuring of program content to directly address goals
According to the Coconino County Conditions of Employment, "when an employee or an employee's immediate family may be directly or indirectly financially impacted, whether favorably or detrimentally, by a decision made by Coconino County in which the employee participates," is a defintion for:
Links to reference material:
Code of Conduct
Your answer:
conflict of interest
abuse of position
confidentiality
outside employment