PRM 426 Test 1 - Modules 1-3, Chapters 1,2,3 & 5

Charles Hammersley, Ph.D.

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  1. "...the process of acquiring and combining human, financial, and physical resources to attain the organization's primary goal of producing a product or service desired by some segment of society. This process is essential to the functioning of all organizations - profit and non-profit; essential resources must be acquired and combined in some way to produce an output," is the definition for:
  2. Your answer:
    recreation
    park
    management
    leisure


  3. "...individual and collective efforts from a variety of agencies and organizations that provide recreation and leisure opportunities which promote personal, social, economic and environmental benefits for individuals, groups and/or communities," is the definition for:
  4. Your answer:
    recreation
    leisure services
    parks
    leisure-service system


  5. Which ONE of the following is NOT included as a nonprofit community organization?
  6. Your answer:
    Flagstaff Parks and Recreation Department
    Sierra Club
    Boys & Girls Club
    Flagstaff Family YMCA


  7. According to your text, which ONE of the following is NOT one of the four functions of travel and tourism organizations?
  8. Your answer:
    hospitality
    means of travel
    events and entertainment
    planning


  9. All of the folowing are categories in the leisure-service system, EXCEPT:
  10. Your answer:
    private membership organizations
    employee recreation programs
    cruise ships
    campus recreation


  11. The responsibility of a leisure-service manager that "promotes the image of the agency to the community through a variety of promotional techniques," is called:
  12. Your answer:
    public and community relations
    facilities planning
    fiscal administration
    program service


  13. Someone who "Works with and through others to achieve organizational goals and objectives; whose essential purpose is to make things happen and to achieve results; concentrates on creating innovation and taking positive action, not just responding to crisis; is aware of the dynamic and fluid shifts in organizational needs; Combine theoretical understanding and practical skill," is a:
  14. Your answer:
    director
    enlightened manager
    commisioner
    supervisor


  15. Time and motion studies were used by _______________ to determine the most efficient way to accomplish work assignments.
  16. Your answer:
    Luther Gullick
    Henri Fayol
    Max Weber
    Frederick Taylor


  17. The rational-legal model was developed to control individualistic and unpredictable ____________.
  18. Your answer:
    productivity
    dedication
    behavior
    job performance


  19. All of the following are ActiveParks State association benefits EXCEPT:
  20. Links to reference material:
    activeparks page

    Your answer:
    The opportunity to communicate and compare specific data on a city-by-city basis.
    Access to valuable information regarding state facility trends to assist in the development of state-based visibility and
    Secure, state-based demographic data about citizens who visit the site and participate in local park and recreation services.
    Access to key data collected in the inventory -generated on a state-by-state basis.


  21. According to Fayol's fourteen principles, "A manager that does a mediocre job," should be:
  22. Your answer:
    fired
    reprimanded
    retained
    demoted


  23. According to Fayol's fourteen principles, "...superior-subordinate relationships, ranging from the highest authority to the lowest rank of employees," is a definition for:
  24. Your answer:
    horizontal organization
    scalar chain
    vertical organization
    subordination of individual interest to general interest


  25. The number of employees who report to one supervisor is a definition for:
  26. Your answer:
    scalar chain
    span of control
    range of authority
    centralized control


  27. According to your text, the recommended maximum number of employees that a manager could supervise for a highly complex task would be:
  28. Your answer:
    2-4
    6-8
    4-8
    4-6


  29. An employee handbook is an example of which type of organizational concepts?
  30. Your answer:
    formal system
    informal system
    clique
    organizational


  31. A manager that has to wait for a decision from his/her supervisor while that supervisor waits for a decision from his/her supervisor is an example of:
  32. Your answer:
    horizontal contrast
    decentralization
    westernization
    centralization


  33. Which ONE of the following was not considered part of the human relations management era?
  34. Your answer:
    Max Weber
    McGregor
    Maslow
    Herzberg


  35. According to the Lewin, Lippitt and White Study, employees preferred which ONE of the following leadership styles?
  36. Your answer:
    situational
    democratic
    authoritarian
    laissez-faire


  37. According to the Hawthorne experiment, which ONE of the following was the most important factor for the employees?
  38. Your answer:
    having needs considered
    change in work hours
    improved lighting
    rest periods


  39. Name the only national park and recreation sport and facility guidelines/standards.
  40. Links to reference material:
    Master Plan

    Your answer:


  41. A traditional concept of human motivation which says that most workers have an inherent dislike for work and would avoid it if possible is called Theory
  42. Your answer:
    x
    w
    z
    y


  43. Which ONE of the following is NOT one of McGregor's key principles?
  44. Your answer:
    open communication
    mutual trust
    mutual support
    understanding of assigned responsibilities


  45. According to Maslow's Human Needs Hierarchy, the most important need is:
  46. Your answer:
    esteem
    safety and security
    physiological
    self-actualization


  47. A management theory that says that for many workers a job can be satisfying and enjoyable if they have opportunities to exercise creative self-direction, is called Theory
  48. Your answer:
    y
    j
    w
    x


  49. According to McClelland, which ONE of the Following is NOT a learned need?
  50. Your answer:
    achievement
    affiliation
    job enrichment
    power


  51. According to Herzberg, ALL of the following are hygiene factors EXCEPT:
  52. Your answer:
    recognition
    procedures
    pay
    benefits


  53. Theory A includes all of the following components EXCEPT:
  54. Your answer:
    individual responsibility
    rapid Evaluation & Promotion
    lifetime employment
    individual decision making


  55. The ability to apply sanctions or punishments, is what type of power?
  56. Your answer:
    coercive
    expert
    referent
    reward


  57. Authority that stems from a general sense of admiration or respect is called what type of power?
  58. Your answer:
    legitimate
    referent
    coercive
    expert


  59. The fundamental redesign of an organization's structure, processes, service delivery mechanism and technology, is the definition for:
  60. Links to reference material:
    No link necessary for this question.

    Your answer:
    renovation
    reorganization
    reengineering
    restructuring


  61. Delegation includes all of the following EXCEPT:
  62. Your answer:
    Withholding tasks or higher level decision making from subordinates
    Contributes to the growth of subordinates
    Strengthens sense of reward, commitment and motivation
    Frees manager to perform other more critical duties


  63. Anything made up of separate parts which are related or connected in some way is called a:
  64. Your answer:
    system
    hierarchy
    organization
    agency


  65. All of the following are key elements of a system EXCEPT:
  66. Your answer:
    output
    input
    evaluation
    process


  67. A report that determines for each activity the amount of time, kinds of resources and human performance necessary to accomplish each task is called a:
  68. Your answer:
    strategic plan
    PERT
    CPM
    OMS


  69. Customer-defined value is defined in the text as what the:
  70. Your answer:
    customer regards as important
    organization's mission statement regards as important
    recreation professional regards as important
    agency regards as important


  71. Comparing your agency's staffing and program levels to a similar agency in the same or another city is an example of:
  72. Your answer:
    benchmarking
    professional shopping
    target market segmentation
    market differentiation


  73. Reengineering includes the organizational restructuring of all of the following EXCEPT:
  74. Your answer:
    leadership
    culture
    values
    physical units


  75. A city ordinance that requires that "...pool water be filtered and re-circulated four times per hour," is what type of legislation?
  76. Your answer:
    special
    regulatory
    mandatory
    enabling


  77. Legislation that empowers a city to fund and operate a public golf course is:
  78. Your answer:
    home rule
    special
    regulatory
    enabling


  79. Legislation that specify that local governments can acquire, develop, operate, and maintain recreation facilities and services, are called:
  80. Your answer:


  81. A state law that permits local communities to establish recreation and park programs, but does not compel them to do so, is referred to as:
  82. Your answer:
    home rule
    special district
    permissive
    mandatory


  83. All of the following are groups established to oversee and direct the work of the agency in general policy or in daily management operations. These groups serve by appointment from the city/county governing boards or by election EXCEPT:
  84. Your answer:
    Recreation staff
    Semi-independent
    Independent bodies
    Advisory boards/commissions


  85. Voluntary non-profit organizations are established as 501(c)(3) or:
  86. Your answer:
    501(c)(1)
    501(c)(9)
    501(b)(3)
    501(c)(6)


  87. All of the following define an organizational structure EXCEPT:
  88. Your answer:
    Delegation of Authority
    Span of Control
    Levels of Authority
    Cross-training and project teams


  89. An organization's statement that is direct,pragmatic and focused towards the services to be provided and their associated potential benefits, is called a:
  90. Your answer:
    mission statement
    market statement
    goal
    objective


  91. Which ONE of the following is NOT an Internal goal?
  92. Your answer:
    provide CPR training to all current employees
    sponsor a health fair for the local high school
    hire one new staff member
    put out to bid the garbage collection contract


  93. To create a new touch football league for 8 to 12 year olds by August, is an example of a:
  94. Your answer:
    goal & objective
    objective
    mission statement
    goal


  95. Using the MBO format, which two individual's determine the common goals and define the results expected?
  96. Your answer:
    staff and consumers
    staff and consultants
    managers and subordinates
    managers and supervisor's


  97. Which ONE of the following is NOT a major component of Benefits Based Management?
  98. Your answer:
    identification of target benefits
    a comprehensive public relations approach to communicating the agency's successes to its various publics and
    an efficient and systematic monitoring and evaluation process to document the impact of agency programs and
    the structuring of program content to directly address goals


  99. According to the Coconino County Conditions of Employment, "when an employee or an employee's immediate family may be directly or indirectly financially impacted, whether favorably or detrimentally, by a decision made by Coconino County in which the employee participates," is a defintion for:
  100. Links to reference material:
    Code of Conduct

    Your answer:
    conflict of interest
    abuse of position
    confidentiality
    outside employment


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