PRM 426 Test 5 - Modules 8-9, Chapters 10 & 11

Charles Hammersley, Ph.D.

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  1. The two dimensions evaluated in the Managerial Grid are:

    2. Links to reference material:
    Managerial Grid

    Your answer:

  2. A systematic process designed to determine the worth or effectiveness of a given field of community service, is the deninition for:

    3. Your answer:
    model
    evaluation
    methodology
    professional standards

  3. All of the following are major types of evaluation EXCEPT:

    4. Your answer:
    to measure effectiveness of programs in achieving their stated goals
    uses the level of satisfactin of program participants and staff ratings or feedback
    professionally developed standards, criteria and guidelines for parctice
    Third party data information

  4. An objectively performed evaluation will always provide:

    5. Your answer:
    neutral findings
    positive findings
    none of the above
    negative findings

  5. An evaluation process that follows a sequence of data-gathering and analytical steps that have been outlined in advance, with formal standards taht serve as a basis for judgement is the definition for:

    6. Your answer:
    formative evaluation
    qualitative evaluation
    preordinate evaluation
    summative evaluation

  6. Determingin the number of participants in a recreation program would be an example of what type of evaluation?

    7. Your answer:
    qualitative
    summative
    formative
    quantitative

  7. A recreation coordinator who evaluates recreation programs based on the staffs impression of the event, would be what type of evaluation?

    8. Your answer:
    quantitative
    qualitative
    preordinate
    formative

  8. All of the following are "steps in the evaluation process" EXCEPT:

    9. Your answer:
    analysis and conclusions
    assign responsibility
    identify evaluators
    develop standards and policies

  9. An outside consultant hired to conduct a program evaluation, would be considered an _____________ evaluator.

    10. Your answer:
    nocturnal
    internal
    paid
    external

  10. Increasing the enrollment in the SCUBA program, would be an example of what type of goal?

    11. Your answer:
    goal achievement
    outcome-directed
    operational
    quantitative

  11. Participant evaluation forms may be distributed by:

    12. Your answer:
    mail
    all of the above
    handed out at the end of the class
    focus groups

  12. Using feedback from participants prior to the end of a program, to improve it while it is going on, is an example of what type of evaluation?

    13. Your answer:
    participant
    summative
    formative
    outcome-directed

  13. Assigning differenct areas of an agency's building (auditorium, crafts room, exercise room etc.) an actual quota that states the revenue that specific area was expected to generate, is an example of:

    14. Your answer:
    program revenue analysis
    income analysis
    attendance analysis
    staff analysis

  14. The most important function of a manager is to:

    15. Your answer:
    hire qualified staff
    develop longterm goals
    inspire others
    prepare and monitor budgets

  15. According to the text, for public recreaiton departments, it is important for managers, to be all of the following EXCEPT:

    16. Your answer:
    colorful
    educated
    vigorous
    active

  16. A difficult-to-describe aura that surrounds exciting leaders and public figures, is the definition for:

    17. Your answer:
    personality
    professionalism
    authority
    charisma

  17. High-achieving managers show a high level of trust and are __________ about subordinates.

    18. Your answer:
    narcisstic
    optimistic
    humanistic
    pessimistic

  18. According to Peter Drucker, all of the following are key self-management skills, EXCEPT:

    19. Your answer:
    effective managers focus on making good decisions
    effective managers work systematically at assigning priorities
    effective managers know where their time goes
    effective managers focus on the process rather than results

  19. Which of the following is the FIRST ITEM in the NRPA Professional Code of Ethics list?

    20. Your answer:
    Adhere to the highest standards of integrity and honesty in all public and personal activities to inspire public confidence and trust.
    Promote the public interest and avoid personal gain or profit from the performance of job duties and responsibilities.
    Avoid any interest or activity which is in conflict with the performance of job responsibilities.
    Support equal employment opportunities.

  20. A manager that allows "significant authority held by employees in decision making" would be considered showing what type of leadership?

    21. Your answer:
    employee-centered
    agency-centered
    professionally-centered
    manager-centered

  21. A relastively independent work team that have a high degree of autonomy in carrying out their function. Would be an example of:

    22. Your answer:
    event team
    project team
    self-managing team
    management team

  22. A "strategic plan" should be completed every

    23. Your answer:
    2-4 years
    1-3 years
    3-5 years
    4-6 years

  23. The ability of a tennis program participant to perform a overhead serve into the correct court, would be an exaple of what type of goal achievement?

    24. Your answer:
    outcome-directed goals
    evaluative goals
    operational goals
    participant goals

  24. A professional certification that is intended to be a temporary status which can only be used until a candidate has had an opportunity to sit for the CPRP Exam is called:

    25. Your answer:
    RPRP
    APRP
    CPRP
    PPRP

  25. Which ONE of the following is NOT a professional certification?

    26. Your answer:
    CCRP
    CPRP
    CBSS
    CPO

  26. The difference between "accreditation" and "certification" is that accreditation deals with:

    27. Your answer:
    professional status
    individuals
    institutions
    agency reviews

  27. Having your program participants fill out an evaluation form at the end of the progam would be an example of what type of evaluation?

    28. Your answer:
    formative
    summative
    termative
    preordinate

  28. An agency evaluation that seeks to determine if an organization has achieved it's stated goals and objectives, would be what type of evaluation?

    29. Your answer:
    operational goals
    goal-achievement
    standards goals
    out-come directed goals

  29. A survey response format that has a range of possibilities is called a

    30. Your answer:
    qualitative scale
    quantitative scale
    participant scale
    likert scale

  30. A staff appraisal form contains all of the following sections EXCEPT:

    31. Your answer:
    Development plans.
    Employee performance errors
    a description of the individual's primary on-the-job functions.
    a separate qualitative performance report.

  31. An evaluative approach that capitalizes upon the shared abilities, ideas, knowledge, and resources of both recreational practitioner and the academician, is a definition for?

    32. Your answer:
    collaborative research
    partnerships
    mutual research
    research sponsorships

  32. Collective data including program participation, activity registrations, budget revenue and expenses, and personnel would represent components of an overall:

    33. Your answer:
    software program
    evaluative system
    management data system
    management information system

  33. The most important function for a manager is:

    34. Your answer:
    Be proactive to demographic, environmental, and social changes in society.
    Motivate staff to perform at their best.
    Need to lead and inspire others.
    Show leadership for policy development.

  34. Which ONE of the following is NOT an essential personal quality for a successful manager?

    35. Your answer:
    Constructively manage conflict
    Supervising and evaluating under-performing staff
    Risk-taking and assertiveness
    Create innovative and motivating work environments

  35. According to the article by Ned Herrmann, which of the following comes first?

    36. Links to reference material:
    Creativity? Innovation? article

    Your answer:
    innovation
    communication
    creativity
    evaluation

  36. Trying to solve a problem of low enrollment in an activity class is an example of ___________ thinking.

    37. Your answer:
    divergent
    directive
    convergent
    convenient

  37. According to Eli Lilly and Company, the key characteristics of the creative person are:

    38. Your answer:
    productivity and originality
    originality and expressiveness
    courage to take risks and persistence
    creation and productivity

  38. Factors that promote creativity include all of the following EXCEPT:

    39. Your answer:
    Freedom and autonomy
    Duties and responsibilities
    Colleagues' support
    Organizational structure

  39. The best management leadership style is:

    40. Your answer:
    democratic
    autocratic
    laissez-faire
    situational

  40. Empowered people have a sense of ALL of the following EXCEPT:

    41. Your answer:
    self-determination
    competition
    impact
    meaning

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