HA400 : The Class : After-Sale : Service : After-Sale Service Strategies

(P3, S6, T2)

Phase 3: ACQUISITION AND MAINTENANCE STRATEGY

Step 6:  After-Sale Implementation & Service Management

Topic 2: After-Sale Service Processes - Strategies

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Audio 1: None

Text Reading : AFTER-SALE SERVICE PROCESSES - Strategies (Part II)

Online Lesson:  None

Web Activity 1:  None

Group Activity 1: (20 Points) AFTER reading ALL assignments:  Text, Online Lessons, & Web Activities - DISCUSSION:

                               GO TO VCC: "After-Sale Strategies"

HomeworkAssignment 1: (20 Points) Synthesis Question - P3, S6, T2

Project Assignment: None

Check Your Grade:  WEB CLASS

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