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Windows users only! You might have multiple versions of JAVA installed. In this situation, your browser could pass the check but still be having problems. We recommend that you remove all versions of JAVA and then reinstall the recommended version as follows. |
1. Click Start and select Control Panel
2. Switch to "Classic View" if necessary.
3. Select the Add or Remove Programs icon. 
4. Select the Change or Remove Programs icon and select an
item with the Java icon 
from the list.
5. The item will expand. Click the Remove button.
6. Repeat this process until all Java items are removed.
7. Install Java again from the Sun download site.
