networks

A. Total Systems Integration (see Hospitality Industry Technology Integration Standards, OTA, and HTNG)

B. EDI and XML

C. Information Router

A. HOBIC problems

1. incorrect room numbers

2. mispostings and late charges

3. insufficient commissions

B. CAS Features

1. capturing of telephone revenue

2. call rating

3. cost telephone usage control

4. automatic answer detection

5. alternate operator services

III. SECURITY SYSTEMS

A. Electronic Locking Systems

1. one-way communication lock

2. two-way communication lock

a) interfaces

B. Electronic In-Room Safes (biometric safes)

1. keyless

2. card

C. Fire Safety Systems

1. intelligent detection systems

2. fire system monitoring devices

3. alert and response systems

IV. POSTING INTERFACES

A. Point-of-Sale

B. In-Room Movie Systems

C. Minibar Systems
Click here for movie on minibars

1. non-automated

2. microprocessor-based

V. SELF CHECK-IN/CHECK-OUT SYSTEMS

A. Self Check-In/Check-Out Terminals

B. Interactive Television (in-room technologies)

C. Automatic Teller Terminals

D. Remote Interface Check-In (MSI solution)

When you have completed this lesson, go to Review Questions.

Send E-mail to Galen Collins
or call (928) 523-7333