1. What are the advantages of voice mail from the guest-service and operations side?

2. What is the purpose of an automated attendant?

3. Describe the various services provided by an interactive television.

4. How does videoconferencing differ from media, time, and electronic conferencing?

5. Describe the sophisticated features found in smart phones.

6. What is fax machine?

7. What are the benefits of an electronic mail system?

8. What are some potential applications for groupware in the hospitality industry?

9. What are the benefits of on-demand video?

10. Describe how hotels are using cellular telephones to improve guest service.

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