HA270 : Class : Property Management : Reservation System : On-Line Lesson

Reservation Screen

LESSON OUTLINE ON RESERVATIONS

I. INTRODUCTION

A. History of PMSs

B. Factors affecting the types of Technology Found in Hotels

1. departmental needs

2. guest amenities

3. service level (customer relationship management)

4. facility size and layout

5. organizational structure (enterprise-wide web applications)

II. RESERVATION SYSTEM

A. Selling Individual Reservations and Guest History
Learn about Customer Relationship Management

B. Selling Group Reservations

Room Availability Screen

C. Displaying Room Availability and Guests Lists

D. Tracking Advance Deposits

E. Tracking Travel Agent Bookings and Commissions

F. Central Reservations
See article on Intelligent Agents in Reservation Systems

1. definition

2. independent reservation systems

3. voice center

4. global distribution system

5. third-party computerized system

6. reservations via Internet and global distribution network and  channel management
Perform an Example of Internet Reservation System below

 

 

G. Yield Management/Revenue Management (see Yield Management Overview)

When you have completed this lesson, go to the next assignment.

Send E-mail to Galen Collins
or call (928) 523-7333

---

Copyright 1998 Northern Arizona University
ALL RIGHTS RESERVED