HA270 : Class : Restaurant Management Systems : POS : On-Line Lesson

LESSON OUTLINE ON POINT OF SALE SYSTEMS

I. INTRODUCTION

II. POINT-OF-SALE SYSTEMS

A. Advantages

1. elimination of arithmetic errors

2. improved guest check control

(Interface POS system to close circuit TV to enhance control)

3. increased average guest check

4. faster reaction to trends

5. reduced labor costs

6. reduced credit card expenses

7. reduced late charges

Micros 2700

B. Terminal Design Varies (Voice activated terminals on the horizon)


1. terminal classifications



a. server/precheck
b. cashier


See table payment system for customers

2. terminal keyboards



a. flat/elevated wet-proof keyboard
b. standard computer keyboard
c. alpha entry keyboard
d. touch-screen Click Here for sample touch screens:table selection & order entry & total
e. handhelds

C. Factors influencing the type of POS System Selection



1. How quickly must orders be processed?

2. What system provides the most effective interaction?

3. How are menu changes handled?

4. How many preset keys and PLU numbers are needed?

5. What should the POS terminal configuration be?

D. Are Server Terminals Always Needed?


E. Printers


1. guest check printer selection criteria

2. basic types of guest check printers


a. dot matrix
b. thermal
c. laser


3. work station printers


a. features
b. common problems

F. Hardware Platforms

G. Course Firing

H. Video Monitors

I. System Evaluations

1. devise detailed checklist

2. validate performance capabilities

3. investigate interface options

4. security measures

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