1. Identify and describe five factors that influence the quality of software.

2. What type of software enables employees to perform their jobs competently?

3. Describe characteristics of a "user-friendly" program.

4. What is the difference between semantic and syntactic knowledge?

5. How would you classify computer users in the hospitality industry?

6. What type of software command system is most appropriate for hospitality applications and why?

7. Give a few examples of programming practices that lead to software failure.

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