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| List the main characteristics of the service category | Characteristics portrayed |
| 1. 2. 3. 4. 5. 6. |
1. 2. 3. 4. 5. 6. |
Kitty Roach
E-mail
J'Anne Affeld at Janne.Affeld@nau.edu
Course developed by J'Anne
& Martha
Affeld
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