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ESE380 : The Class : Commander Troy : Pat : Organization


Organization

Problem Solving Strategies

I
D
E
A
L 		Identify the problem.
Define and represent the problem.
Explore possible strategies.
Act on the strategies.
Look back an evaluate the effects of you activites.
(Bransford and Stein, 1984)

Guidelines for Problem Solving

Ask the person to define the problem

  1. Can they sort out relevant from irrelevant information?
  2. Do they recognize assumptions being used as a base for solving the problem?
  3. Can they diagram and sort out the issues?
  4. Can they describe the problem using reflective communcations?

Encourage alternative viewpoints

  1. Suggest several options yourself.
  2. Listen while the person offers additional options.
  3. When practical ask additional partners to share perspectives.

Think about the issues systematically

  1. Think out loud as you solve problems
  2. Ask "What would happen if ... "
  3. Keep a list of suggestions
  4. Use the Venn diagram to enhance thoroughness
  5. Use heuristics to review types of logical and organizations thinking being used,
    1. explain steps they take as they solve the problem
    2. use analogies
    3. try working backwards - from solution to action steps, to starting point
Once you have finished you should:

Go back to Lesson 2

E-mail J'Anne Ellsworth at Janne.Ellsworth@nau.edu

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