Conflict Resolution

Conflict Resolution

ESE548 : The Class : Commander Troy : Pensive Pat : Conflict Resolution

Directions: Discuss the chart as a group, exploring the pros and cons. Try to determine each person's resolution style and how the helps or hurts the person and the community building process. Are These long term problems with any of the choices? Since no one ends up being hurt in the last column, why is this so difficult to do?

Win-win conflict resolution

Agree to solve problems
Tell the truth
Listen reflectively

Care and share
Think deeply
Use "I" statements

Once you have finished you should:

Go back to Lesson 2

E-mail J'Anne Ellsworth at Janne.Ellsworth@nau.edu