HRMHA355
Help Requirements Syllabus The Class Library Communicate Instructor

HA400 : The Class : Step 6- 

After-Sale Management

 

(P3, S6)

Phase One (P3): Customer Acquisition & Maintenance Strategy

Step 6 (S 6): After-Sale Implementation & Service Management 

 

 

 



Reminder: WEB CLASS, ALL ASSIGNMENTS ARE DUE ON THE FRIDAY OF THE WEEK ASSIGNED AT 5:00 PM

Phase I - Personal and Professional Strategy
Step 1: Professional Management
Topics (1-5)
Step 2: Personal Management
Topics (1 - 4)

 

Phase II - Supply and Demand Strategy

Step 3: Product/Service Management
Topic (1)
Step 4: Customer Management
Topics (1 - 3)

 

Phase III -Customer Acquisition and Maintenance Strategy

Step 5: Presentation Management 
Topics ( 1 - 4)

THE FOLLOWING IS THE STEP YOU ARE WORKING ON!
 

Step 6: After-Sale Implementation & Service Management(P3, S6)

Topic 1. After-Sale Service Process - Concepts (P3, S6, T1)

Topic 2After-Sale Service Processs - Strategies (P3,S6, T2)

     

     

Phase IV - Evaluation & Improvement Strategy


Step 7: Evaluation and Improvement Strategy
Topics (1 - 2)
Step 8: Continuous Quality Improvement (After This Course & Optional)
Topics (1 - 4)

 

 

 

 

 

 

 

 


GO TO NEXT "STEP" IN MODEL

Once you have completed this module you should:

Go on to Step 7: Metrics & Evaluation Management



 

SEND E-MAIL TO PROFESSOR

Send E-mail to "Dr. Mac," (Richard G McNeill Ed.D., CHME)
or call (520) 523-1713


GO BACK TO MAIN COURSE HOME PAGE

Once you have finished you should:

Go back to Hospitality Sales Management


Copyright 1999 Northern Arizona University
Copyright 2000 Richard G. McNeill
ALL RIGHTS RESERVED