VCC Discussion: After-Sale Service Processes & Purpose-
P3, S6, T1
To complete this assignment successfully, you should:
- Study the assignment carefully
- Complete the assignment as directed
WHAT IS THE VALUE OF AFTER-SALE
SERVICE:
Is It Vital in Today's
Competitive Marketplace?
What's happening to "Transactional
Sellers" who do not need to provide significant after-sale service? What
will happen to "Consultative Seller" who don't learn how to provide
thorough after-sale service?
How Is After-Sale Service Related
to Competitive Advantage ?
Is providing indepth After-Sale Service optional?
Let's go to the VCC and
Discuss!
