HOSPITALITY SALES MANAGEMENT

HA- 400


ROLE-PLAY COURSE PACKET


FEATURE/BENEFIT FORM

Review all of the Features of the Hyatt Regency Phoenix

and

"translate" features into benefits as in example below


FEATURE
TRANSITION WORDS
BENEFIT
Facility Features    
The hotel conference rooms were recently redecorated "which means to you" That all of your meetings will be held in attractive rooms which provide comfort to your attendees
We have $1 million "state-of-the art" Audio/Visual (A/V) equipment on property "which means to you" That should any equipment failures occur during the meeting, there will be no "down-time" and loss of meeting consistency and fluidity.
Food Service Features    
Our hotel offer 24-hour room service "which means to you" That your attendees can order food or beverage srevice at their convenience
Our hotel offers a choice of a buffet breakfast and lunch "which means to you" That your attendees can be quickly served during your busy meeting day.

Use this form to "Translate" Features Applicable to a Meeting Planner into Benefits