Overview - Guest Service Management

This is an outline of the entire course.

You could print this page out and check off each section as you complete it to ensure you don't miss anything.

Topic 1: The Traditional Hotel Industry
Topic 2: The Modern Hotel Industry
Topic 3: The Structure of the Hotel Industry

Topic 1: Changing Methods for Making Today's Reservations
Topic 2: Individual and Group Reservations
Topic 3: Forecasting Availability and Overbooking

Topic 1: Managing Guest Service
Topic 2: The Guest Arrival Process
Topic 3: Setting the Room Rate

Topic 1: Billing the Guest Folio
Topic 2: Cash Transations
Topic 3: Credit and the City Ledger

Topic 1: The Night Audit
Topic 2: Property Management System Interfaces

E-mail Gary Vallen
or call (928) 523-1702 (Professor Vallen)

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