HRMHA355
Help Requirements Syllabus The Class Library Communicate Instructor
HA400 : Hospitality Sales Management 

CLASS HOME PAGE

FALL 2004 

 


Video Introduction & Welcome to the Course By Your Professor, "Dr. Mac"


SCROLL DOWN TO "SITE MAP" TO "HOTLINKS" TO COURSE


"SITE MAP"

(Below are "HOTLINKED" Windows for Everything You Will Need for This Course)


QUICK START - CLICK HERE: ASSIGNMENTS & DATES

(See Full Assignments & Calendar of Dates)

SEE OPTIONAL POWERPOINT PRESENTATIONS

COURSE NAVIGATION MAP:

(Blue Headers in Each Column Indicate the Content Under Each - Live Links Take You Where You Want to Go)

2.0 COURSE CONTENT

2.1 PHASE I

Step # 1 - Professional Management

Step # 2 - Personal Management

 

 

3.0 SPECIFICATIONS

3.1 COURSE ASSIGNMENTS

Syllabus - Overview & Policies

Overview ENTIRE Course - Full Outline with Calendar of Dates

 

 

4.0 COMMUNICATIONS

4.1 CHECK GRADES

Check Your Actual Grades

Grading Criteria (How Course is Graded)

 

 

2.2 PHASE II

Step # 3 - Product/Service Management

Step # 4 - Customer Management

3.2 EXAMS

WEB CLASS has no Exams

4.2 DISCUSSION

Virtual Conference Center (VCC)

 

2.3 PHASE III

Step # 5 - Presentation Management

Step # 6 - After-Sale Management

 

3.3 PROJECTS

"Industry Interview Project" Specifications

"Capstone Project" Specifications

 

4.3 FEEDBACK

 

Course "Letter of Agreement"

 

2.4 PHASE IV

Step # 7 - Metrics & Evaluation

Step # 8 - Continuous Quality Improvement

 

 

3.4 ROLE-PLAYS

Role-Play "Site Map"(Instructions)

Role-Play "Model Scripts"

Use these for VCC Role-Play Discussions

4.4 HELP

Getting Started (Course Requirements)

Technical Help

Professor - Send E-mail or See His Web Site

Ask Dr. Reilly or See His Web Site

Official US Time - (Mountain)

(Use to ensure that we are all on the same time for assignments and any exams)

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E-MAIL YOUR PROFESSOR

Send E-mail to your professor, "Dr. Mac" (Richard G McNeill Ed.D., CHME) or call (928) 523-1713 or Fax: (928) 523-1711

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Copyright © 1999 Northern Arizona University
Copyright © 2000 Richard G. McNeill
ALL RIGHTS RESERVED