To register for this course, visit NAU Online.

If you have already registered and this is your first time in the course, you should:

1. Make sure you meet the technical requirements listed on the help page and get the required plug-ins.
2. Make sure you have a required NAU DANA account.
3. Read Get Started to learn how the course will be delivered.
4. Look at the overview of the course.
5. Read the syllabus.

New students are required to obtain an account on the student unix computer DANA. DANA gives NAU students, who agree to abide by proper ethical standards, access to the internet including electronic mail, the Cline library on-line catalogue, world wide web home pages (httpd), and usenet news.

Accessing these sort of Internet services requires establishing an electronic identity (essentially an electronic mail address). This can be done by acquiring a computer account on the DANA machine. Any currently enrolled student, who is willing to use these resources responsibly, is permitted an account on the DANA machine.

HA - 400, Hospitality Sales Management follows a "Consultative Selling Model" which has eight (8) STEPS.  Each of these steps contain one or more TOPICS. To successfully complete the course, you should: (a) follow each STEP in order and (b) follow each TOPIC (within each step) in order. TOPICS contain all necessary assignments. Generally, each topic will consist of required reading(s) from the textbook, presentation of online materials, online activities and assignments, and some form of communication.

To see a "quick" overview of all steps and topics, CLICK HERE NOW!

To see an "extended" course outline with dates and major assignments, CLICK HERE NOW!

(You should print the overview and check off each item as you complete it).

HOW THE WEB COURSE IS DESIGNED

HA - 400, Hospitality Sales Management is organized into a few KEY areas: (a) Main Menu Page at top of every page, (b) Syllabus Page (contains policies and course outline and grading structure, (c) CLASS PAGE (contains all assignments for this course, and (c) Communicate Page (is the "gateway" to use of the Virtual Conference Center, Chat Site, class listserv instructions, and e-mail to professor.

    THREE of the most important KEY areas are discussed below:

MAIN MENU PAGE

Buttons for these main areas appear on the top of every page throughout the course. These main MENU areas are:

Help
The help page is designed to help you deal with the technical issues and problems related to this course.

For assistance with the content of the course, review the material on line and in your text book, contact your classmates, or contact the instructor.

Requirements
This is the Get Started Page. "Attending" a course over the internet is different than attending a course on a traditional campus. This page will help you learn how readings, assignments, communication, and other course functions are handled in a virtual classroom environment.

Syllabus
The syllabus contains important information about the course. As with any course, you should read the syllabus carefully before beginning any course work.

The Class
This is likely where you will spend most of your time. Required readings, online lessons, assignments, and activities are presented in this area.

Communicate
To communicate with any member of the course - student(s) or instructor - visit the comunicate page. You will find: (a) the Virtual Conference Center (VCC), (b) Chat Site (a place for "live" interactive discussions, (c) Class "listserv" instructions, and, (d) Professor's e-mail and personal home page addresses.

Library
The NAU Cline Library has collected many resources available to students enrolled in Hospitality Sales Management. These and other resources are available from the library page. If you find something you think should be included, please send me email.

CLASS PAGE

A.    Three Key Areas Within the "Class Page"

    The class page outlines and guides you through all aspects of completing assignments in this course. There are three (3) key areas here: 

1.     MAIN CLASS PAGE - Refers to the entire course organized around the "Consultative Selling Model" and provides an OVERVIEW of    the whole course

2.    STEP PAGE  - Refers to a specific "step" in the consultative selling model and provides an overview of all topics contained in each "step.  

3.    TOPIC PAGE  - Refers to each "topic" contained in each "step" of the consultative selling model and provides specific instructions to complete each assignment. 

B.    Conventional Markings and Indicators On Each "Topic Page"

1.    REQUIRED READINGS

        a.    Course Pack Readings.  On each "topic page" and throughout the course, required textbook (course pack) readings are marked in the following manner:

TEXTBOOK READING: pages 112-180.

        b.    Online Lessons. You are also required to read all of the online lessons. These lessons are marked throughout the course in this manner:

ON-LINE LESSON:  (a hyperlink to a web location will be given, for example: 

        RG McNeill Article Prescriptions for Consultative Selling in the Quality Era

2.    ASSIGNMENTS

       a.    Overview of Entire Course

              See an overview of the steps, topics, and activities for this course. (You should print the overview and check off each item as you complete it).

       b.    Topic Page Assignments 

            Most of the topics in this course have at least one assignment. You must complete each of the assignments to pass the course. The method of completing assignments will vary.  REMEMBER:  Specific "assignments" are found on each TOPIC PAGE!

Each assignment is marked with this icon

3.  WEB ACTIVITIES

        Throughout HA400 you will be asked to complete activities using the internet. You will either be directed to material on the web, or you will be asked to search the web for information on a particular topic.

Each web activity is marked with this icon

COMMUNICATE PAGE

    Communication is an important part of HA - 400. You will be expected to communicate frequently with other students, work in groups, and communicate with the instructor.

Group activities will be conducted using the NAU Online Conference Center, via E-mail or through newsgroups. Links to each of these can be found on the communicate page.

Links to students, the instructor, and other types of communication can be found on the communicate page.

Send E-mail to Richard G McNeill Ed.D., CHME
or call (520) 523-1713

Copyright © 1999 Northern Arizona University
Copyright © 2000 Richard G. McNeill
ALL RIGHTS RESERVED