HA400 : The Class : After-Sale : Implementation : After-Sale Service Processes/Conpt |
1ST - GATHER INFORMATION AND LEARNING
Text
Reading : AFTER-SALE
SERVICE PROCESSES - Concepts (Part I)
Group Activity1: (20 Points) AFTER reading ALL assignments: Text, Online Lessons, & Web Activities - DISCUSSION:
GO TO VCC: After-Sale Processes
2ND - DEMONSTRATE YOUR LEARNING: ASSIGNMENTS, PROJECTS & EXAMS
HomeworkAssignment 1: (20 Points) Synthesis Question - P3, S6, T1
Check Your Grade: WEB CLASS
GO TO EXPANDED COURSE OUTLINE
(See Overview of Dates and Assignments Due)
GO FORWARD OR BACK IN COURSE
Go FORWARD
to Topic
2: After-Sale Service Processes - Strategies
(P3, S6, T2)
OR
Go BACK
to Step
6: After-Sale Implementation & Service Management
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CHME)
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