HA400 : The Class : After-Sale : Service : After-Sale Service Strategies |
1ST - GATHER INFORMATION AND LEARNING
Text
Reading : AFTER-SALE
SERVICE PROCESSES - Strategies (Part II)
Group Activity 1: (20 Points) AFTER reading ALL assignments: Text, Online Lessons, & Web Activities - DISCUSSION:
GO TO VCC: "After-Sale Strategies"
2ND - DEMONSTRATE YOUR LEARNING: ASSIGNMENTS, PROJECTS & EXAMS
HomeworkAssignment 1: (20 Points) Synthesis Question - P3, S6, T2
Check Your Grade: WEB CLASS
CONGRATULATIONS YOU HAVE FINISHED THE COURSE!
GO TO EXPANDED COURSE OUTLINE
(See Overview of Dates and Assignments Due)
GO FORWARD OR BACK IN COURSE
Go FORWARD
to Step
7: Evaluation and Improvement Strategy (P4, S7, T1)
OR
Go BACK
to Step
6: After-Sale Implementation & Service Management
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GO TO: Class Home Page
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to your professor, "Dr. Mac" (Richard G McNeill Ed.D.,
CHME)
or call (520) 523-1713
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Arizona University
Copyright © 2000 Richard
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