Certificate in Managing Customer Service  (Click on to see certificate)

This course is offered through the nationally ranked School of Hotel and Restaurant Management at Northern Arizona University. After you complete this course, you will understand how to create a positive customer service climate that harnesses the natural talents of service professionals. Delivering consistent, quality service requires the reeducation of customers about service and the role of service professionals and new approaches in the design, staffing, marketing, and management of the service system.  This course offers unique and useful guidance on the management of service expectations and experiences. It also addresses the hiring, training, supporting, retention, and empowerment of service professionals.

For registration information, contact Galen Collins by phone (928-523-7333) or via e-mail (Galen.Collins@nau.edu).
Please visit the course Web site, MCS100.