Tech Support

Tech Support for Students

Student Self-Help

Here are some student oriented video tutorials that will help you perform most tasks in Bb Learn.
Blackboard's searchable topics may also be useful if you're trying to solve a problem.

Something's wrong in my course:

If it's a problem with the course content, such as a question about an assignment, a discussion is not open, an assignment can't be submitted, etc, first contact your instructor by the method he/she prefers. Often this is the Messages tool inside Bb Learn.
If you don't get a response from your instructor or, if the instructor can't fix your problem, contact tech support.
If it's a technical problem you're having with Blackboard or with your computer, contact tech support directly.

Where to get technical help:

Student Technology Center
local (928) 523-9294 or toll free long distance 1 (888) 520-7215
Open 24 hours during Fall and Spring semesters

Ask-STC@nau.edu

http://www.nau.edu/its/students

(Help contacts are also on the Bb Learn Login page.)

One useful tip: If you're having technical problems, sometimes restarting the computer helps. If not, first try a different web browser or a different computer (if available). For example, you could try Firefox or Google's Chrome if Internet Explorer (Windows users) or Safari (Mac users) are acting up. Both are free downloads.

Weekly Maintenance

Bb Learn will be unavailable every Thursday morning from 2am - 6am MST for regular maintenance. Please log off before 2am on Thursdays. See the ITS Outage page for information regarding system status, unscheduled outages, and maintenance schedules.