Welcome to my cyber home. I am a professor and Executive Director at NAU's School of Hotel and Restaurant Management. I joined the faculty in 1987. I teach
two courses: Hospitality Information Technology II
and Managing Customer Service.
I have co-authored two books:
Hospitality Information Technology: Learning
How to Use It and
Overcoming the Customer Service Syndrome: A Practical Guide to Managing Customer
Service. Listed below are my philosophies on teaching and technology and
information on how to reach me.
Galen Collins, Ph.D. |
| Office Location: |
Executive Director's Office |
| Telephone: |
928-523-7333 |
| Mailing Address: |
NAU Box 5638, Flagstaff, AZ 86011 |
| E-mail Address: |
Galen.Collins@nau.edu |
Teaching Philosophy
Managing the learning process is an educator's most important responsibility. This is clearly reflected in mark Van Doren's statement: "The art of teaching is the art of assisting discovery." Teachers must search for new tools to promote effective learning. Teachers must be open to new teaching methods and techniques.
Technology Philosophy
The Hospitality industry is quickly becoming automated, making it imperative for a person wishing to enter the hospitality industry to be trained to deal with a pioneering and ever-changing industry.
As in other types of industry, manpower is being replaced daily by machine power and the only people who will survive in an automated society are those who are familiar with the technology propelling it forward.
But it is wise to remember that, as useful as sophisticated computer systems are, the hospitality industry is first and foremost a people business. A computer cannot replace the warmth and personal attention from a well-trained employee.
Favorite Quote "Imagination is more important than knowledge. " - Albert Einstein
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