TQM

BA501 : The Class : POM : TQM
Total Quality Management

Total Quality Management is designed to comprehensively incorporate quality throughout an organization. You will study some fundamental definitions of quality and exercise some key quality management tools.

Objectives:
The objectives for this lesson are as follows:

1. Be able to define key concepts in total quality management.

2. Build a "House of Quality" using quality function deployment.

3. Construct a Pareto Chart.

4. Construct a Fishbone Diagram.

5. Understand the role of inspection in a TQM program.

Thought for Today

Use Virtual Conference Center to post questions to help each other solve problems and do assignments. Click on the Communications button above for instructions on your username and password. See the

class calendar for announcements and assignments.

To complete this Topic successfully, please complete the following activities in the order shown below:

Text TEXTBOOK READING: Read Ch 4 in Heizer and Render

ON-LINE LESSON: TQM- Introduction and Examples

ASSIGNMENT: Home Work

Look here before beginning quiz if using a telephone modem.

SELF TEST: Practice Quiz

Visit these Web sites which pertain to quality and related topics. Explore each site.

WEB ACTIVITY: American Society for Quality

WEB ACTIVITY: Juran Institute

WEB ACTIVITY: Quality Digest

WEB ACTIVITY: Total Quality Engineering

Use WebMail to send attachments and/or messages. Put BA501 (last name) Assignment name and number somewhere in the "subject" line of your e-mail. Address to BA501@mail.cba.nau.edu

: WebMail

Login using the spaces to give your e-mail address (DANA account only) and password. Take the both multiple choice exams associated with each chapter. E-mail the results to yourself (but not me). These exams are found on the web site for the textbook under "Study Guide" for each chapter. Click here to continue.

You should now:

Go on to Statistical Control Processes
or
Go back to POM topics

Please reference "BA501 (your last name) Assignment name and number" in the subject line of either below.

E-mail Dr. Rakesh Pangasa at BA501@mail.cba.nau.edu
or call (928) 344-7588. Use WebMail for attachments.