Product/Service Management |
Phase I - Personal and Professional Strategy
Step 1: Professional Management Topics (1-5) Step 2: Personal Management Topics (1 - 4)
|
Phase II - Supply and Demand Strategy
Topics (1 - 3) |
|
Phase III -Customer Acquisition and Maintenance Strategy (Topics (1 - 2) |
Phase IV - Evaluation & Improvement Strategy
Step 7: Evaluation and Improvement Strategy Topics (1 - 2) Step 8: Continuous Quality Improvement (After This Course & Optional) Topics (1 - 4) |
GO TO NEXT "STEP" IN MODEL
Once you have completed this module you should:
Go on to Step 4 Customer Management
SEND E-MAIL TO PROFESSOR
Send E-mail to "Dr. Mac,"
(Richard G McNeill Ed.D., CHME)
or call (520) 523-1713
Once you have finished you should:
Go back to Hospitality Sales
Management
Copyright © 1999 Northern
Arizona University
Copyright © 2000 Richard
G. McNeill
ALL RIGHTS RESERVED