Professional

HA400 : The Class: Step 1-
Professional Management

(P1, S1)

Phase One (P1): Personal and Professional Strategy

Reminder: WEB CLASS, ALL ASSIGNMENTS ARE DUE ON THE FRIDAY OF THE WEEK ASSIGNED AT 5:00 PM

Phase I - Personal and Professional Strategy

THE FOLLOWING IS THE STEP YOU ARE WORKING ON!

Topic 2. Overview of the Hospitality Industry (P1,S1,T2)

Topic 3. The Marketing Concept and Sales (P1, S1, T3)

Topic 4. Sales Management Functions(P1, S1, T4)

Topic 5. Hospitality Salespeople and Organization (P1, S1, T5)

Phase II - Supply and Demand Strategy

Phase III -Customer Acquisition and Maintenance Strategy
Step 5: Presentation Management
Topics ( 1 - 4)
Step 6: After-Sale Implementation & Service Management
Topics (1 - 2)

Phase IV - Evaluation & Improvement Strategy
Step 7: Evaluation and Improvement Strategy
Topics (1 - 2)
Step 8: Continuous Quality Improvement (After This Course & Optional)
Topics (1 - 4)

GO TO NEXT "STEP" IN MODEL

Once you have completed this module you should:

Go on to Step 2: Personal Management

SEND E-MAIL TO PROFESSOR

Send E-mail to "Dr. Mac," (Richard G McNeill Ed.D., CHME)
or call (520) 523-1713

GO BACK TO MAIN COURSE HOME PAGE

Once you have finished you should: