HRMHA355
Help Requirements Syllabus The Class Library Communicate Instructor
HA400 : The Class: Step 1-
Professional Management


 
 (P1, S1)

Phase One (P1):  Personal and Professional Strategy

Step 1 (S1): Professional Management 

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Reminder: WEB CLASS, ALL ASSIGNMENTS ARE DUE ON THE FRIDAY OF THE WEEK ASSIGNED AT 5:00 PM
Phase I - Personal and Professional Strategy
 
THE FOLLOWING IS THE STEP YOU ARE WORKING ON!

Step 1: Professional Management (P1, S1)
Topic 1. Consultative Selling Philosophy (P1, S1, T1)     

Topic 2. Overview of the Hospitality Industry (P1,S1,T2)

Topic 3. The Marketing Concept and Sales (P1, S1, T3)

Topic 4. Sales Management Functions(P1, S1, T4)

Topic 5. Hospitality Salespeople and Organization (P1, S1, T5)

Step 2: Personal Management
Topics (1 - 4)
 

 

Phase II - Supply and Demand Strategy

Step 3: Product/Service Management
Topic (1)
Step 4: Customer Management
Topics (1 - 3)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

Phase III -Customer Acquisition and Maintenance Strategy
Step 5: Presentation Management 
Topics ( 1 - 4)
Step 6: After-Sale Implementation & Service Management
Topics (1 - 2)
Phase IV - Evaluation & Improvement Strategy
Step 7: Evaluation and Improvement Strategy
Topics (1 - 2)
Step 8: Continuous Quality Improvement (After This Course & Optional)
Topics (1 - 4)


GO TO NEXT "STEP" IN MODEL

Once you have completed this module you should:

Go on to Step 2: Personal Management



 

SEND E-MAIL TO PROFESSOR

Send E-mail to "Dr. Mac," (Richard G McNeill Ed.D., CHME)
or call (520) 523-1713


GO BACK TO MAIN COURSE HOME PAGE

Once you have finished you should:

Go back to Hospitality Sales Management

 


NAU

Copyright © 1999 Northern Arizona University
Copyright © 2000 Richard G. McNeill
ALL RIGHTS RESERVED