Customer Management |
Reminder: WEB CLASS, ALL ASSIGNMENTS ARE DUE ON THE
FRIDAY OF THE WEEK ASSIGNED AT 5:00 PM
Phase I - Personal and Professional Strategy
Step 1: Professional Management Topics (1-5) Step 2: Personal Management Topics (1 - 4) |
Phase II - Supply and Demand Strategy
Step 3: Product/Service Management Topic (1)
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Phase III -Customer Acquisition and Maintenance Strategy
Step 5: Presentation Management Topics ( 1 - 4) Step 6: After-Sale Implementation & Service Management Topics (1 - 2) |
Phase IV - Evaluation & Improvement Strategy
Step 7: Evaluation and Improvement Strategy Topics (1 - 2) Step 8: Continuous Quality Improvement (After This Course & Optional) Topics (1 - 4) |
Once you have completed this module you should:
Go on to Step 5 Presentation Management
SEND E-MAIL TO PROFESSOR
Send E-mail to "Dr. Mac,"
(Richard G McNeill Ed.D., CHME)
or call (520) 523-1713
Once you have finished you should:
Go back to Hospitality Sales
Management
Copyright © 1999 Northern
Arizona University
Copyright © 2000 Richard G. McNeill
ALL RIGHTS RESERVED